Administrative Support II

Alberta Health Services (AHS); Calgary; On-site; CAD 31,000 - 38,000; Full time

Job summary

Alberta Precision Laboratories (APL) is seeking an Administrative Support II for the Calgary Patient Service Center. You will greet and triage patients, enter test orders into the Laboratory Information System, and perform general administrative duties while upholding privacy and safety standards.

You will work as part of a team to ensure smooth operations across shifts and locations. The role requires completion of Grade 12, data entry experience, and familiarity with Microsoft Office;

Qualifications

• Completion of Grade 12 or equivalent.
• Relevant post-secondary education.
• Previous data entry experience within the last 6 months preferred.
• Healthcare or clinical laboratory experience, knowledge of laboratory tests.
• Medical Terminology, knowledge of medical laboratory testing.
• Experience or training in customer service and/or data entry.
• Microsoft Office skills.

Responsibilities

• Greet and triage patients, providing high level customer service.
• Enter test orders from requisitions into the Laboratory Information System.
• Perform general administrative duties and maintain privacy and safety standards.
• Collaborate with team and support procedures within the department.
• Meet deadlines and adhere to policies and procedures.

Skills

Data entry

Customer service

Microsoft Office

Education

Grade 12

Post-secondary education

Tools

Epic Connect Care

CP Lab Assistant with Result Entry

Job description

You’re organized, adaptable, and personable, with keen attention to detail even in fast-paced, high-volume work. As one of the first people encountered in the Patient Service Centre (PSC), you’re the “face” of Alberta Precision Laboratories (APL). Your communication and interpersonal skills will help create a positive, professional impression as you greet and triage patients, providing a high level of customer service. You can quickly and accurately enter test orders from various requisitions into the Laboratory Information System, as well as perform general administrative duties. With a high level of precision, you can meet deadlines and benchmarks following policies and procedures to ensure privacy and safety of patients, coworkers, and yourself. You are self-led and accountable for your actions and learn from mistakes. Comfortably moving between worlds, you can develop positive, effective, and collaborative working relationships within a team environment. With a positive attitude, personal leadership, and a commitment to promoting an inclusive, positive, and respectful workplace during all shifts, you’ll make a great addition to the team. APL is a wholly owned subsidiary of Alberta Health Services and is ready to deliver high-quality, responsive diagnostic lab services to Albertans as a part of the provincial healthcare. With competitive salaries, opportunities for professional development, and benefits, including health and dental, you can truly thrive. You’ll make a difference by ensuring data is correctly documented, organized, and protected, and put clients and patients at ease while they get critical information, they need about their health.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Classification: Administrative Support II
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Calgary Patient Service Center
• Primary Location: Glenbrook PSC
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 01-OCT-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 19-OCT-2026
• Temporary End Date: 30-MAY-2027
• Length of Shift in weeks: 2
• Shifts per cycle: 6
• Days Off: As Per Rotation
• Minimum Salary: $22.60
• Maximum Salary: $27.47
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support II
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Calgary Patient Service Center
• Primary Location: Glenbrook PSC
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.60
• Posting End Date: 01-OCT-2026
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 19-OCT-2026
• Temporary End Date: 30-MAY-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 6
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $22.60
• Maximum Salary: $27.47
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

As required.

Preferred Qualifications:

Relevant post-secondary education. Previous data entry experience within the last 6 months preferred. Training and experience in Epic Connect Care with CP Lab Assistant with Result Entry is preferred.Healthcare or clinical laboratory experience with knowledge of laboratory tests delivered. Medical Terminology, knowledge of medical laboratory testing. Experience, courses or training in customer service and/or data entry. Demonstrated Microsoft Office computer skills.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.