Administrative Support III

Alberta Precision Labs; Calgary; Hybrid; CAD 3,440,000 - 4,180,000; Part time

Job summary

Alberta Precision Labs in Calgary is seeking an Administrative Support III to support the Lab Information Centre with administrative duties tied to provincial lab services.

The role includes handling add-on testing requests, ensuring patient confidentiality, and responding to internal/external client inquiries. It operates on a Regular Part Time basis (0.70 FTE) with a start date of 16-NOV-2026 and a posted end date of 02-OCT-2026.

Qualifications

• Completion of Grade 12 or equivalent.
• Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams.
• Experience with Epic/Beaker CIS.
• Knowledge of medical terminology.
• Previous laboratory information experience in the last 2 years.

Responsibilities

• Responds to incoming HCP calls for test results.
• Monitors and communicates critical test results.
• Notifies patients and HCPs of cancelled tests.
• Faxes notifiable micro tests and handles access requests.

Skills

Customer service

Communication skills

Medical terminology

Lab information experience

Education

Post-secondary ed. in medical office or lab support

Tools

Epic Beaker CIS

Job description

Reports to CLSS Supervisor, Manager & LIC MLT II. Initial point of contact for lab services for internal/external clients at a provincial level. Assists monitoring of worklists & communicates critical test results. Responds to incoming HCP calls for test results. Performs/documents duties. Performs add-on testing requests. Displays excellent phone etiquette, clear/concise communication. Ensures patient confidentiality. Notifies patients & HCP of cancelled blood testing using work list. Arranges patient recollections. Faxes notifiable micro tests. Monitors APL Right Fax 300+ accounts. Completes access requests & faxed in requests. Manages PSC Privacy Breaches for incorrect patient requisitions. Other duties as assigned.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Lab Information Centre
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 16-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 7
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Lab Information Centre
• Primary Location: Avenida PSC
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 16-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 7
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

As Required.

Preferred Qualifications:

Related post-secondary ed.(E.g. Medical Office Assistant, Unit Clerk, Lab Assistant). Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams. Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 months. Call Centre experience. Experience with Epic/Beaker CIS. Courses or certificates in personal leadership, customer service and/or process excellence. Knowledge of medical terminology. Previous laboratory information experience in the last 2 years.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.