Administrative Support III

Alberta Health Services (AHS); Calgary; On-site; CAD 34,000 - 42,000; Part time

Job summary

Alberta Health Services (AHS) seeks an Administrative Support III to support the Lab Information Centre. You will serve as the primary contact for lab services, monitor worklists, and communicate critical results with internal and external clients at a provincial level.

The role requires advanced administrative skills, confidentiality, and extensive MS Office use. Regular part-time schedule with shifts as per rotation; posting ends 02-OCT-2026.

Qualifications

• Completion of Grade 12 or equivalent.
• As Required.
• Related post-secondary ed. (e.g. Medical Office Assistant, Unit Clerk, Lab Assistant) preferred.

Responsibilities

• Initial contact for lab services for internal/external clients at provincial level.
• Assist monitoring of worklists and communicate critical test results.
• Respond to incoming HCP calls for test results and perform/add-on testing requests.
• Notify patients and HCP of cancelled testing and arrange recollections.

Skills

Phone etiquette

Communication

Customer service

Education

Completion of Grade 12 or equivalent

Tools

MS Office Suite

Epic/Beaker CIS

Job description

Reports to CLSS Supervisor, Manager & LIC MLT II. Initial point of contact for lab services for internal/external clients at a provincial level. Assists monitoring of worklists & communicates critical test results. Responds to incoming HCP calls for test results. Performs/documents duties. Performs add‑on testing requests. Displays excellent phone etiquette, clear/concise communication. Ensures patient confidentiality. Notifies patients & HCP of cancelled blood testing using work list. Arranges patient recollections. Faxes notifiable micro tests. Monitors APL Right Fax 300+ accounts. Completes access requests & faxed in requests. Manages PSC Privacy Breaches for incorrect patient requisitions. Other duties as assigned.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Lab Information Centre
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 16-NOV-2026
• Length of Shift in weeks: 2
• Shifts per cycle: 7
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

• Classification: Administrative Support III
• Union: HSAA OFFICE CLERICAL
• Unit and Program: Lab Information Centre
• Primary Location: Avenida PSC
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 02-OCT-2026
• Employee Class: Regular Part Time
• Date Available: 16-NOV-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 7
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $24.97
• Maximum Salary: $30.34
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

As Required.

Preferred Qualifications:

Related post‑secondary ed.(E.g. Medical Office Assistant, Unit Clerk, Lab Assistant). Advanced MS Office Suite - Excel, MS Word, Outlook, MS Teams. Any CDN equivalency to English 30/33 or CLBS benchmark 8 completed within last 6 months. Call Centre experience. Experience with Epic/Beaker CIS. Courses or certificates in personal leadership, customer service and/or process excellence. Knowledge of medical terminology. Previous laboratory information experience in the last 2 years.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.

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