Administrative Assistant - Flight Operations

Jazz Aviation LP; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Jazz Aviation LP in Toronto is seeking an administrative professional to support Flight Operations crew members with tasks such as managing operational manuals and crew resource distribution. The ideal candidate will possess excellent problem-solving and organizational skills, with a background in the airline industry being a plus.

Qualifications include a minimum of Grade 12 education and strong communication skills, with proficiency in Microsoft Office tools. The role emphasizes attention to detail and the ability to work under pressure.

Qualifications

• Candidate must possess excellent problem solving and organizational skills.
• Ability to work well under pressure and meet deadlines.
• Experience in the airline industry is an asset.
• Experience in an office environment is an asset.

Responsibilities

• Provide support for Flight Operations crew members.
• Assist with the distribution and maintenance of operational manuals.
• Maintain inventory of crew uniforms and supplies.
• Manage crew inquiries and coordinate employee engagement activities.

Skills

Problem solving

Organizational skills

Communication skills

Bilingualism (English and French)

Attention to detail

Education

Minimum Grade 12 education

Post-secondary diploma or college degree

Tools

Microsoft Word

Excel

Outlook

Job description

Purpose of Position

To provide and coordinate support for Flight Operations crew members.

Key Activities

• Assist with the distribution and maintenance of operationally required manuals and documentation (Bulletins, Notices, Alerts, Transmittal revisions (TR's), Safety Technical Bulletins (STB's), training documents, etc).
• Assist with booking RAIC appointments, and preparing documentation for local airport authorities.
• Filing to crew mail slots and personnel files. (Bid packages, pay advices, letters, certificates, PPC records, FAM flights, medicals, etc).
• Maintain inventory and distribution of crew uniforms, luggage parts, headsets.
• Control and post documents to the necessary information boards.
• Provide general administrative support and maintenance within the Crew rooms (cleanliness, printer and fax machine toners, paper, supplies, etc).
• Replenish and stock crew forms and coupons. (Onboard Product Compensation form, Jump Seat coupons, Employee Pass coupons, Passenger count forms, Airport forms/updates, etc).
• Create and maintain crew mail files.
• Assist Onboard Product with cash deposits and pick up.
• Update, forward, and reconcile reports. (Grooming, CARA crew snacks, etc.).
• Update crew parking logs.
• Order pilot business cards.
• Update the Inflight Manager direct report lists.
• Assist with the arrangement of hotel, travel, and boardroom bookings as requested.
• Support and assist with Onboard product reconciliation process and the necessary Guestlogix data entries.
• Distribute pick-up and courier mail.
• Answer crew inquiries by phone, person, or email, and forward calls as necessary.
• Assist in the coordination of crew room employee engagement planning/activities.
• Perform general administrative duties as assigned.

Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co‑workers and customers.

Other related duties as assigned.

Qualifications

• The successful candidate must possess excellent problem solving and organizational skills and have the ability to work well under pressure, meet deadlines and work with minimum supervision.
• Must have a minimum Grade 12 education.
• Post‑secondary diploma or college degree is an asset.
• Previous work experience in the airline industry is an asset.
• Previous work experience in an office environment is an asset.
• This position demands meticulous work standards and exemplary interpersonal skills.
• Candidate must possess excellent communication skills, both written and oral.
• Strong knowledge ofMicrosoft word,Excel and outlook is required.
• Bilingualism (English and French) is an asset.

We strive to hire candidates with diverse abilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [e-mail] if you require an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.