Station Terminal Operation Control (STOC) Coordinator (FT)

Jazz Aviation LP; Montreal (administrative region); On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Employee travel program

Retirement savings plan

Health and dental insurance

Job summary

Jazz Aviation LP seeks a capable Airport Operations support professional in Montreal to ensure premier customer service. You will coordinate gate operations, relay information between flight crews and ground teams, and monitor routing and safety protocols.

Ideal candidates communicate clearly in English and French, thrive in a fast-paced environment, and are ready to work varied shifts while maintaining safety and efficiency in a high-volume setting.

Qualifications

• High School Diploma or equivalent.
• Proficiency with multi-monitor systems.
• Thrives in a fast-paced, high-stress environment.
• Excellent multitasking and decision-making skills.
• Must obtain and maintain a Restricted Area Identification ID pass.
• Willing and able to work varying shifts.
• Able to remain seated at a computer workstation for extended periods.
• English language fluency or working knowledge.
• Bilingual English/French required to work in Montreal.

Responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel.
• Plot gate assignments on Gate Management System and coordinate aircraft towing.
• Monitor forecasts and routing changes; update FIDS/FMIS screens.
• Investigate delays and code them in airport operations systems.
• Assist in other related duties as instructed by shift manager/supervisor.
• Follow policies prioritizing safety for self, co-workers, and customers.
• Perform other related duties, as assigned.

Skills

English/French bilingual

Fast-paced environment

Multitasking

Decision-making

Computer workstation

Ability to work varying shifts

Education

High School Diploma or equivalent

Post-Secondary Degree

Tools

ALTEA reservation system

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Job description

Purpose of position

To provide support services for airport day-to-day operations ensuring the highest level of customer service is delivered.

Key responsibilities

• Maintain radio communication with flight crews and ground personnel.
• Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel.
• Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to ensure safe movement of aircraft, personnel and passengers.
• Monitor forecasts and routing changes, forecast all changes in arrival/departure times, notify appropriate personnel and update FIDS/FMIS screens accordingly.
• Investigate delays and code them in the appropriate Airport Operations systems.
• Assist in other related duties as instructed by shift manager/supervisor.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Perform other related duties, as assigned.

Required Qualifications

• High School Diploma or equivalent.
• Proficiency in working with multi computer screen system.
• Demonstrated ability to thrive in a fast-paced, high stress environment.
• Excellent multitasking and decision-making skills.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• Willing and able to work varying shifts.
• Ability to remain seated for extended periods while working at a computer workstation.
• English language fluency or working knowledge (must be able to communicate with English internal and external customers across the country).

Note: Bilingualism (English and French) is required to work in Montreal.

Preferred Qualifications

• Post-Secondary Degree.
• Restricted Radio Operator Certificate.
• Customer service experience.
• Experience in the airline industry.
• Experience using the ALTEA reservation system.
• Experience with Microsoft Word, Excel, Outlook and Teams.

Benefits of joining our award-winning team

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!

Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [e-mail].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Apply by Date

Nov 30, 2026

Primary Location

CA-QC-Montréal

Schedule

Full-time

Job Type

Permanent

Shift

Shift Work