Account Services Representative

Long & McQuade Limited; Waterloo; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a role that combines customer service with account management. This position involves the collection of accounts receivable and assisting customers with their inquiries. Ideal candidates will be musicians with strong interpersonal and communication skills, capable of providing exceptional service both in-store and over the phone. The role also requires organizational skills and the ability to work independently. If you're passionate about music and eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Must be a musician who plays at least one instrument.
• Experience with consumer credit and collections is an asset.

Responsibilities

• Collect outstanding rentals, accounts receivable, and bad debts.
• Assist customers with inquiries about their accounts and rents.

Skills

Interpersonal Skills

Communication Skills

Negotiation Skills

Customer Service

Organizational Skills

Initiative

Ability to Lift Heavy Objects

Education

Musical Instrument Proficiency

Tools

Microsoft Office

Job description

Location
36 King Street N
Waterloo, ON

Job Description

• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent interpersonal, communication and negotiation skills
• Ability to provide a high level of customer service, both in-store and over the phone
• Thorough organizational skills
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset