Account Manager, US New Remote Canada

DoiT International; Canada; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

DoiT International, a global cloud technology company, is seeking an Account Manager based remotely in Canada to nurture relationships with existing customers and identify opportunities to expand engagement with cloud vendors.

You’ll act as a trusted point of contact for vendor teams, retain 100% of customers, and drive revenue growth by delivering value through our cloud management platform and services. This role supports our North America team and offers a remote arrangement within Canada.

Responsibilities

• Develop a deep understanding of our cloud management platform and services and client needs.
• Maintain knowledge and ownership of assigned customers; coordinate with vendor teams to show value and revenue opportunities.
• Manage customer support escalations to resolution and ensure high customer satisfaction.
• Negotiate and close long-term commitments with key stakeholders, balancing customer requirements and company goals.

Job description

Location
Our Account Manager will be an integral part of our North America team. This role is based remotely in the Canada, preferably in the eastern part of Canada.

Who We AreDoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity
The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the