Account Manager

Attribute; Canada; Hybrid; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Job summary

DoiT is seeking an Account Manager to join our North America team, remotely from Canada. You will nurture relationships with existing customers, identify growth opportunities, and serve as a trusted liaison with cloud vendors to maximize value and retention.

Responsibilities include understanding our cloud platform, managing escalations, negotiating long-term commitments, and coordinating with engineering to align product delivery with customer needs.

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years experience at a technology company.
• Strong verbal/written communication skills.
• Strong technical skills that enable you to engage productively with technical teams.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• Identify New workload opportunities within Customer's Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business.
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• Identify Cost Optimization opportunities within the Customer Cloud environment

Skills

Communication

Technical Skills

Operations

Humor

Job description

Location

Our Account Manager will be an integral part of our North America team. This role is based remotely in the Canada, preferably in the eastern part of Canada.

Who We Are

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

The role of DoiT's Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts' growth opportunities and to retain 100% of DoiT's existing customers.

Responsibilities

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• Identify New workload opportunities within Customer's Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• Identify Cost Optimization opportunities within the Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers.

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years experience at a technology company
• Strong verbal/written communication skills..
• Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
• Great operational/administration skills, analytical, detail-oriented and able to "zoom" in/out from the big picture to the minutiae.
• A desire to grow within the organization and continuously broaden your skill sets.
• A great sense of humor and enjoys having fun at work.

Bonus Points

• Experience with AWS, GCP, or other major public clouds
• Experience in the FinOps Ecosystem
• Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
• Additional languages

Are you a Do'er?

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we're here and happy we hit that 'apply' button.

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Many Do'ers, One Team

DoiT unites as Many Do'ers, One Team, where diversity is more than a goal- it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

#LI-Remote