Account Manager - IT Services (Remote)

Info-Tech Research Group; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

President Club awards and trips

RRSP matching

Generous time-off with summer hours

Employee recognition programs

“Buy a book” program

Pet friendly offices

Onsite gym

Rooftop patio

Company fun days

Job summary

Info-Tech Research Group is seeking an Account Manager to oversee a book of business, renew memberships, and grow accounts through effective cross-selling. You will manage client relationships, coordinate with stakeholders, and ensure high-quality service.

In this role you’ll create and execute activity plans, respond to member requests, and contribute to product knowledge development while collaborating with IT researchers and advisory teams. Toronto-based

Qualifications

• University degree required.
• 3+ years of Account Management experience with a proven track record.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Responsibilities

• Create and execute sales and service activity plans.
• Own all account management conversations with secondary account stakeholders.
• Deliver high quality service to drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Prepare member interactions by collecting background information on individuals and organizations.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Skills

Critical Thinking

Planning & Organization

Time management

Goal setting

Active listening

Education

University degree

Job description

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Major Responsibilities

• Create and execute sales and service activity plans. Manage member life-cycletasks, including scheduling and eventually leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
• Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext.
• Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
• Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
• Active listening: Able to identify client needs; asks great questions & listens

What do we offer:

• Competitive compensation packages
• President Club awards and trips
• RRSP matching
• Generous time-off policies with summer hours and soft close days.
• Employee recognition and development programs
• “Buy a book” program
• Pet friendly offices, an onsite gym, virtual yoga sessions, rooftop patio, company fun days, and more!

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process