Account Manager - IT Services (Remote)

Info-Tech Research Group; Canada; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

RRSP matching

President's Club

Time off

Professional training

On-site gym

Job summary

Info-Tech Research Group in Canada is seeking an Account Manager - IT Services to manage a book of business, provide client support, and drive renewals through strong relationship management and cross-selling.

You will own account conversations, coordinate with stakeholders, respond to inquiries, and maintain CRM data, while expanding knowledge of Info-Tech's IT research and advisory offerings.

Qualifications

• University degree required.
• 3+ years of Account Management experience in IT/Research.
• Experience in IT research and advisory markets.
• Team collaboration is a plus.

Responsibilities

• Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to drive renewals and future sales.
• Manage and respond to inbound requests from members.
• Assist in preparing member interactions with background information and relationship context.
• Complete scheduled and ad hoc data queries of the CRM.
• Ensure CRM contains accurate account details and contacts.

Skills

Account management

Cross-selling

CRM systems

Client relationship

Communication

Planning & organizing

Active listening

Education

University degree

Tools

CRM software

Job description

As an Account Manager - IT Services, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Major Responsibilitie s

• Create and execute sales and service activity plans. Manage member life-cycletasks, including scheduling and eventually leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
• Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext.
• Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
• Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
• Active listening: Able to identify client needs; asks great questions & listen

What do we offer?

• Competitive compensation with strong earning potential
• President's Club recognition, awards, and trips
• RRSP matching
• Generous time off, summer hours, and soft-close days
• Employee recognition, career development, and financial support for professional training
• "Buy a Book" program, pet-friendly offices, on-site gym, virtual yoga, rooftop patio, company fun days, and more

ITRG is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process