Account Manager - IT Services and Consulting

Placements24; Kimberley; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Professional development and certs

Job summary

Placements24 is seeking an experienced Account Manager in Kimberley to lead relationships with a portfolio of IT services clients. You will coordinate service delivery, understand client needs, and drive revenue growth through upselling and contract renewals.

You will work closely with sales, delivery, and support teams to ensure satisfaction, renewals, and long-term partnerships while staying informed on IT trends and client business challenges.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 5+ years in account management within IT services or consulting.
• Strong communication, negotiation, and client-management skills.

Responsibilities

• Manage and nurture a portfolio of key client accounts, ensuring high levels of satisfaction.
• Develop and implement strategic account plans to drive revenue growth and service adoption.
• Serve as the primary liaison between clients and internal service delivery teams.
• Understand client business needs and proactively identify opportunities for IT solutions and consulting services.
• Negotiate contract renewals and identify upselling and cross-selling opportunities.
• Conduct regular business reviews and performance reporting with clients.
• Collaborate with sales, technical, and support teams to ensure seamless service delivery.
• Maintain accurate client records and sales activities within the CRM system.

Skills

Client relationship management

Strategic account planning

Negotiation

CRM (Salesforce)

Education

Bachelor's degree in Information Technology, Business Administration, or related field

Tools

Salesforce

MS Project

Job description

About the Role

Our client, a reputable provider of IT services and consulting, is looking for an experienced Account Manager to join their team in Kimberley. This role is critical for managing and growing relationships with a portfolio of existing clients, ensuring their satisfaction with our IT solutions and identifying opportunities for service expansion. You will act as the primary point of contact, understanding client needs, coordinating service delivery, and driving revenue growth within your assigned accounts. The ideal candidate possesses a strong understanding of IT services, excellent client management skills, and a proactive approach to problem-solving. This is an exciting opportunity to contribute to the success of a growing IT firm in the Northern Cape region. We are seeking a dedicated professional who is committed to delivering exceptional value and building long-term partnerships with our clients. Your role will involve both strategic account planning and day-to-day client engagement. The emphasis is on nurturing client loyalty and expanding our service offerings.

Key Responsibilities

• Manage and nurture a portfolio of key client accounts, ensuring high levels of satisfaction.
• Develop and implement strategic account plans to drive revenue growth and service adoption.
• Serve as the primary liaison between clients and internal service delivery teams.
• Understand client business needs and proactively identify opportunities for IT solutions and consulting services.
• Negotiate contract renewals and identify upselling and cross‑selling opportunities.
• Conduct regular business reviews and performance reporting with clients.
• Address client inquiries, issues, and concerns promptly and effectively.
• Collaborate with sales, technical, and support teams to ensure seamless service delivery.
• Stay informed about IT industry trends, new technologies, and competitor services.
• Maintain accurate client records and sales activities within the CRM system.

Requirements

• Minimum 5 years of experience in account management, sales, or client relations within the IT services or consulting industry.
• Proven ability to manage client relationships and achieve revenue growth targets.
• Solid understanding of IT infrastructure, cloud services, managed IT services, and software solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• Proficiency in CRM software (e.g., Salesforce) and project management tools is a plus.
• Bachelor's degree in Information Technology, Business Administration, or a related field.
• Ability to work independently and collaboratively within a team environment.
• Familiarity with the business landscape in Kimberley and the Northern Cape is advantageous.

Benefits

Our client offers a competitive salary with a performance‑based bonus structure. A comprehensive benefits package includes medical aid, retirement fund, and opportunities for professional development and certifications. You will work in a dynamic and supportive environment with a focus on client success. This role provides the opportunity to shape client relationships and contribute significantly to the company's growth. We believe in fostering a culture of continuous learning and career advancement for our employees.