Director, Client Relations - Growth & Retention Leader

Foundever; Canada; À distance; CAD 120 000 - 180 000; Plein temps

Résumé du poste

Foundever is seeking a Director, Client Relations to drive growth and retention across key accounts in Canada. You will lead account management efforts, nurture high-value relationships, and regularly liaise with clients to ensure alignment with contracts and program launches.

The role emphasizes proactive communication, quarterly client engagements, and cross-functional collaboration to deliver superior CX outcomes. Travel up to 50% and bilingual French/English are assets for success.

Qualifications

• 3–5 years of experience in Account Management.
• Bachelor’s degree in Business Administration or related field.
• Ability to travel up to 50% of the time.
• Bilingual French and English will be considered an asset.
• Assistance centre experience would be considered an asset.
• Insurance experience would be considered an asset.

Responsabilités

• Understand client requirements and expectations through review of contracts and program documentation.
• Advise leadership on market changes and opportunities for new business or modifications.
• Maintain ongoing prompt communications with clients to build relationships and update project status.
• Develop relationships with clients through quarterly in-person or virtual events.
• Identify and implement service delivery improvements and new products or services.
• Monitor program progress toward service standards and follow up on performance issues.
• Monitor year‑to‑date variances to budgets for revenues and expenses, explaining variances monthly.
• Develop objectives and schedules for Client and Customer Satisfaction teams and ensure goals are met.

Connaissances

Account Management

Bilingual (French-English)

Travel up to 50%

Formation

Bachelor’s degree in Business Administration or related field

Description du poste

Foundever is seeking a Director, Client Relations to drive growth and retention across key accounts in Canada. You will lead account management efforts, nurture high-value relationships, and regularly liaise with clients to ensure alignment with contracts and program launches.

The role emphasizes proactive communication, quarterly client engagements, and cross-functional collaboration to deliver superior CX outcomes. Travel up to 50% and bilingual French/English are assets for success.