Account Manager - Device (BC)

Merz North America, Inc.; Burlington; On-site; CAD 65,000 - 90,000; Full time

Job summary

Merz North America, Inc. is seeking a proactive Aesthetics Sales Specialist in the Burlington area to develop territory plans, train practices on Ultherapy, and drive growth across consumables and skincare portfolios.

You will lead staff training, conduct promotional activities, and ensure strict compliance with company protocols while collaborating with the Aesthetics team to achieve sales targets.

Qualifications

• Demonstrated experience managing key accounts and understanding customer business needs.
• 3-5 years of proven sales experience in a business-to-business environment with a track record of success.

Responsibilities

• Develop a working territory business plan including account segmentation, forecasting, and sales execution.
• Provide clinical training related to new customer start-up and Ultherapy to improve outcomes.
• Train practice staff to sell the Ultherapy procedure through role-playing and practical coaching.
• Conduct marketing installation on Ultherapy by training practice personnel on tools and resources.
• Provide patient consultation coaching.
• Manage Ultherapy consumables portfolio and related capital sales & skincare portfolios.
• Assist practices in planning promotional programs and provide hands-on execution support.
• Support promotional events at practices.
• Develop an individual account business plan to drive procedure growth and pull-through.
• Deliver organized and effective sales messages and presentations.
• Demonstrate product and competitive knowledge to support sales strategies.
• Ensure full compliance of all business hygiene activities including expense reporting, CRM entries, training, sample reporting, and follow-up with compliance protocols.
• Collaborate with the Aesthetics team to drive portfolio sales and growth.

Skills

Key accounts management

Sales experience

B2B sales

Account planning

Training & coaching

Marketing execution

Presentation skills

Clinical product knowledge

Compliance awareness

Tools

CRM system

Job description

Responsibilities

• Develop a working territory business plan that includes account segmentation, forecasting, marketing and sales execution strategies.
• Provide clinical training related to new customer start up as well as advanced training on Ultherapy in order to improve clinical outcomes.
• Train practice staff how to sell the Ultherapy procedure to potential patients through role playing and ‘see one, do one, teach one’ technique.
• Conduct marketing installation on Ultherapy by training all practice management personnel on available tools and resources.
• Provide patient consultation coaching.
• Effectively manage the Ultherapy consumables portfolio (TDs) and possibly capital sales & skincare portfolios.
• Assist practice in planning their Ultherapy promotional program; provide hands‑on executional assistance in adapting and implementing promotional tactics.
• Provide on‑hand assistance with special practice promotional events.
• Develop an individual account business plan to drive procedure growth and treatment pull‑through.
• Deliver sales message/presentation in an organized and effective manner.
• Demonstrate exceptional product and competitive knowledge and use it effectively in planning and implementing sales presentations.
• Ensure full compliance of all business hygiene related activities to include expense reporting, entering calls in Merz CRM system, online module training, sample reporting and management, while adhering to all compliance protocols as it relates to customer activities.
• Collaborate strongly across the Aesthetics team to drive portfolio sales and growth.

Qualifications

• Demonstrated experience managing key accounts and understanding customer business needs.
• 3‑5 years of proven sales experience in a business‑to‑business environment with a track record of success.