Account Manager - Agriculture & Special Processes

Cadorath; Winnipeg; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Health & Dental Benefits

RRSP Plan

Incentive programs

On-the-job training

Job summary

Cadorath is seeking an Account Manager to serve as the primary contact for assigned OEM customers, ensuring a seamless experience from order receipt to delivery.

You will coordinate with production, quality, logistics, and procurement teams daily, maintaining strong relationships and accurate documentation in Salesforce. This hands-on role requires organization and customer-focused service in a fast-paced manufacturing setting.

Qualifications

• 3–5 years of experience in account management, customer service, order management, or related roles.
• Experience in manufacturing, industrial, or operations-focused environment preferred.
• Proficiency with Microsoft Office applications.
• Experience using ERP systems, CRM platforms, or customer management software.
• Fluency in English with strong verbal and written communication.

Responsibilities

• Serve as the primary contact for assigned OEM accounts, providing timely updates.
• Coordinate orders from receipt through production and delivery with internal teams.
• Document customer interactions and account activity in Salesforce CRM.
• Maintain Rolling Action Item Lists (RAILs) daily for assigned accounts.
• Collaborate with Production Planning, Logistics, and Quality Assurance to meet requirements.

Skills

Account management

ERP systems

CRM platforms

Microsoft Office

Strong communication

Tools

Salesforce

ERP/CRM software

Job description

Cadorath is a family‑owned Canadian company founded in 1954, specializing in manufacturing, repairing, and enhancing critical component parts for the aviation, agriculture, industrial, mining, and oil & gas sectors. With facilities in Canada and the U.S., we support customers ranging from local operators to major global OEMs. Our capabilities include precision manufacturing, aerospace engine and component repair and overhaul, auger manufacturing, and a wide range of advanced metal finishing and special processes.

Position Summary

The Account Manager serves as the primary point of contact for assigned OEM customers, including CNH and John Deere, and is responsible for ensuring a seamless customer experience from order receipt through delivery. This role works closely with customers and internal departments to coordinate orders, resolve issues, communicate updates, and ensure customer requirements are met accurately and on time.

The successful candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast‑paced manufacturing environment. This is a hands‑on role requiring daily interaction with customers, production, quality, logistics, procurement, and administration teams to support account activity and maintain strong customer relationships.

What You’ll Do

Customer Account Management

• Serve as the primary contact for assigned OEM customer accounts, responding to inquiries and providing timely updates.
• Build and maintain positive working relationships with customers through responsive communication and reliable support.
• Act as the customer's advocate by coordinating with internal departments to resolve issues and address concerns.
• Document customer interactions and account activity within Salesforce CRM.
• Conduct regular customer touchpoints to review open items, production schedules, delivery commitments, and ongoing requirements.
• Monitor account performance and identify opportunities to improve service and customer satisfaction.

Order & Account Coordination

• Manage the customer order lifecycle from order placement through production and delivery.
• Coordinate with internal teams to ensure customer requirements, schedules, and changes are communicated accurately and acted upon promptly.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Coordinate expedited orders and delivery requirements as needed.
• Ensure customer‑required documentation is accurate, complete, and submitted on time.
• Maintain customer files, records, and account documentation according to company standards.
• Maintain and update Rolling Action Item Lists (RAILs) for assigned accounts daily.
• Support customer portal management and ensure information remains current and accurate.
• Coordinate engineering revisions, PPAP submissions and related customer requirements with Quality Assurance and internal departments.

Cross‑Functional Collaboration

• Work closely with Production Planning and Scheduling to align customer requirements with manufacturing capacity.
• Collaborate with Procurement and Commodity Management regarding material availability and customer requirements.
• Coordinate with Logistics to ensure products are shipped accurately and on schedule.
• Partner with Quality Assurance to address customer complaints, returns, warranty concerns, and corrective actions.
• Support new product introductions by coordinating account requirements across internal teams.
• Participate in regular internal meetings to review customer priorities, schedules, and open issues.

Professional Conduct & Compliance

• Handle confidential information with professionalism and discretion.
• Maintain a high level of accuracy and attention to detail.
• Comply with all company policies, procedures, and quality standards.
• Work independently while effectively managing multiple priorities and deadlines.
• Perform other duties and special projects as assigned.

What We’re Looking For

Required

• Fluency in English, including strong verbal and written communication skills.
• 3-5 years of experience in account management, customer service, order management, customer support, or a related role.
• Experience working in a manufacturing, industrial, or operations‑focused environment is preferred.
• Strong organizational, communication, and problem‑solving skills.
• Ability to manage multiple customer accounts and competing priorities.
• Proficiency with Microsoft Office applications.
• Experience using ERP systems, CRM platforms, or customer management software.

Preferred

• Experience supporting OEM or industrial customers.
• Experience coordinating customer orders, production schedules, and delivery requirements.
• Familiarity with quality documentation, engineering changes, customer portals, or manufacturing processes.
• Salesforce experience an asset.
• Familiarity with steel grades, specifications, and manufacturing processes is a strong asset.

What We Offer:

• Competitive compensation: A fair and market‑aligned wage structure.
• Comprehensive benefits: Group Health and Dental Benefits to support employee well‑being.
• Retirement savings: Group RRSP Plan with employer contributions.
• Employee incentives: Additional programs that reward performance and commitment.
• Training and development: On‑the‑job training provided for the right candidate.