Account Manager

Uptime Industrial Inc.; Surrey; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Wage 70k-80k CAD per year

Incentives

Medical coverage

Friends & Family program

Education support

RRSP matching

Job summary

Uptime Industrial Inc. is seeking an Account Manager to own and grow a portfolio of 80–100 existing customer accounts across North America, delivering proactive communication and a high-quality service experience.

You will build relationships, respond to inquiries, and coordinate with internal teams to ensure seamless project execution while supporting business development efforts and customer retention as the company expands.

Qualifications

• 3+ years of experience in B2B Account Management, Customer Service, Inside Sales, or another customer-facing role (must have)
• Experience in industrial, manufacturing, construction, contracting, or service industries is preferred
• Post-secondary education in Business, Sales, Marketing, or related field is an asset
• Excellent communication and relationship-building skills
• Experience using a Customer Relationship Management (CRM) system
• Strong organizational, time management, and problem-solving skills
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams
• Valid Class 5 driver's licence with the ability to travel locally, as required.

Responsibilities

• Manage a portfolio of approximately 80-100 existing customer accounts, serving as the primary point of contact.
• Build and maintain strong customer relationships through regular communication and monthly touchpoints, including on-site visits.
• Respond to customer inquiries, resolve concerns, and deliver exceptional customer service.
• Maintain accurate customer records and account activities within the CRM.
• Identify opportunities to grow existing customer accounts through proactive relationship management.
• Follow up on service report recommendations and completed projects to generate additional work.
• Re-engage dormant customers and support onboarding of new customers through the welcome process.
• Promote Uptime Industrial's services by identifying solutions that fit customer needs.
• Coordinate with the Estimating team to ensure quotations are prepared, delivered, tracked, and followed up.
• Collaborate with Operations, Scheduling, and Service teams to transition awarded work into execution.
• Keep customers informed throughout quoting and project lifecycles with timely communication.

Skills

Excellent communication

Relationship-building

Organizational skills

Time management

Problem-solving

Education

Post-secondary education in Business, Sales, Marketing, or related field

Tools

CRM system

Microsoft Office Suite (Outlook, Word, Excel, Teams)

Job description

Salary Range: $70,000.00 To $80,000.00 Annually

About The Company

Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America with over 125 years of combined knowledge and experience in the industry. As a service provider, our mission is simple - to keep our clients’ businesses running – 24 hours a day, 7 days a week, 365 days a year.

Our recent growth and continued success stems not only from being highly trained experts in our craft, but also from our most important values: integrity and innovation. And these values are a big part of who we are and how we work. Our commitment is to always doing the right thing for the job, the customer and most importantly, for our people and each other. To learn more about Uptime Industrial and the core values that shape the company today, visit https://www.uptimeindustrial.com/about/ .

About The Role

Reporting to the Senior Business Development Manager, the Account Manager is a newly created role that reflects Uptime Industrial's commitment to delivering exceptional service across our entire customer base. You will take ownership of an established portfolio of customer accounts, ensuring every customer receives proactive communication, responsive support, and a consistent, high-quality experience. By strengthening these relationships, you will help drive customer retention and account growth while enabling the Senior Business Development Manager to focus on strategic customer relationships and new business development. As a newly created role, this position offers the opportunity to help shape the future of account management at Uptime Industrial while developing your skills and growing your career as the business continues to expand.

Key responsibilities include but are not limited to:

• Account Management
  • Manage a portfolio of approximately 80-100 existing customer accounts, serving as the primary point of contact;
  • Build and maintain strong customer relationships through regular communication and monthly touchpoints, and visits to customer sites to strengthen relationships and understand customer needs;
  • Respond to customer inquiries, resolve concerns, and deliver exceptional customer service;
  • Maintain accurate customer records and account activities within the CRM.
• Account Growth
  • Identify opportunities to grow existing customer accounts through proactive relationship management;
  • Follow up on service report recommendations and completed projects to generate additional work;
  • Re-engage dormant customers and support the onboarding of new customers through the company's welcome process;
  • Promote Uptime Industrial's services by identifying solutions that align with customer needs.
• Quote & Project Coordination
  • Coordinate with the Estimating team to ensure customer quotations are prepared, delivered, tracked, and followed up on in a timely manner;
  • Collaborate with Operations, Scheduling, and Service teams to support the successful transition of awarded work into execution;
  • Keep customers informed throughout the quoting and project lifecycle, ensuring timely communication and follow-up between customers and internal teams.
• Business Development Support
  • Support the Senior Business Development Manager through market research, proposal preparation, and customer presentations;
  • Coordinate customer meetings, events, and welcome packages;
  • Follow up on assigned leads and provide administrative support for business development initiatives;
  • Collaborate with internal teams to deliver a seamless customer experience and support continuous improvement initiatives.

What You Bring

The ideal candidate is outgoing, personable, and passionate about building long-term customer relationships. You thrive in a customer-focused environment, enjoy connecting with people, and are confident picking up the phone to engage with customers as well as visiting customer sites to strengthen relationships and better understand their needs. Rather than cold calling, you'll focus on managing a portfolio of established customer accounts, delivering an exceptional customer experience, identifying opportunities to grow existing accounts, and collaborating with internal teams to ensure outstanding service.

You are a proactive self-starter who takes initiative, is intrinsically motivated to succeed, and takes pride in delivering results while continuously looking for ways to add value for both customers and the business. Whether you're looking to grow into a Business Development Manager role or build a long-term career in account management, you'll find opportunities to develop and make a meaningful impact at Uptime Industrial.

Our Must Haves

• 3+ years of experience in B2B Account Management, Customer Service, Inside Sales, or another customer-facing role;
• Experience working with industrial, manufacturing, construction, contracting, or service industries is preferred;
• Post-secondary education in Business, Sales, Marketing, or a related field is an asset;
• Excellent communication and relationship-building skills;
• Experience using a Customer Relationship Management (CRM) system;
• Strong organizational, time management, and problem-solving skills;
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams;
• Valid Class 5 driver's licence with the ability to travel locally, as required.

Your Rewards

Our most important offering to anyone that joins the Uptime Industrial team is our culture of innovation, achievement, and ownership. We bring out the best in each other by constantly striving to be world class in all we do. These values are reflected in our Work, our Company, and our People.

At Uptime, we also offer a very competitive compensation structure that supplements your regular income with a robust benefits package:

• Wage: $70,000-$80,000 per year
  • Please note - the listed base salary is dependent on various factors, including market and individual qualifications objectively assessed during the interview process
• Incentive Pay
• Medical and Dental Coverage: Our industry leading benefits package covers you and your dependents at no cost
• Friends and Family Program: Early and exclusive access to our newly released projects
• Professional Development and Education Support
• Registered Retirement Savings Plan: A plan that helps you save for your retirement with employer matching