Account Manager

Just Energy Group Inc.; Mississauga; On-site; CAD 46,000 - 61,000; Full time

Job summary

Just Energy Group Inc. in Canada is seeking an Account Manager to serve as the primary business contact for clients and sales partners, ensuring satisfaction and alignment with client goals.

You will build relationships with clients and brokers, manage communications, review deliverables, and drive new and repeat business opportunities while maintaining service quality.

This role offers a base salary with commissions, reflecting Ontario compensation norms.

Qualifications

• Proven account management skills to build and sustain client relationships.
• Knowledge of Canadian energy market is an asset.
• Minimum 2 years of account management experience.
• Excellent written and oral communication skills.
• Ability to handle high-pressure deadlines and multi-task.

Responsibilities

• Manage all client and broker communications and ensure satisfaction.
• Review major deliverables to meet quality standards and client expectations.
• Resolve client issues promptly and escalate to management when needed.
• Retain customers and foster new business opportunities with brokers.
• Communicate client goals to the team and align service offerings.
• Maintain regular two-way communication between client and team.
• Represent client needs within the organization and ensure compliance.
• Serve as primary contact for assigned large partners and report activity.

Skills

Account management

Client relationships

Communication skills

Negotiation

Detail oriented

Team player

Job description

Job Description - Account Manager (261704088)

Job Description

Account Manager - ( 261704088 )

Description

The Account Manager serves as the primary business contact for the client and is responsible for client& sales partner satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will/ should build relationships with clients and brokers to encourage new and repeat business opportunities.

Responsibilities:

• Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue.
• Review all major deliverables to ensure quality standards and client expectations are met.
• Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.
• Handle PUC complaints & escalations.
• Responsible for retention of customers.
• Communicate the client's goals and represent the client's interests to the team.
• Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicate all offerings to the client.
• Assist team through difficult issues, by finding solution driven results.
• Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges
• Serve as the primary relationship owner for assigned large partners with responsibility for retention and account manager support
• Reports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations.

Requirements:

• Proven Account Management skills required in order to create, maintain, and enhance customer relationships.
• Canadian Energy Market Knowledge will be an asset.
• Minimum 2 years of Account Management experience
• Extremely detail oriented
• Technical competence
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Consultative skills required to work with customers and brokers

Compensation: $45,510 - $61,440 CAD Annual *This range reflects base pay only. This role is also eligible for commissions. Please note the compensation is listed in compliance with Ontario law and is specific to CA. It does not apply to similar roles based in the United States.

Disclosures:
Just Energy is committed to fostering an inclusive and accessible work environment. We value diversity and do not discriminate on the bases of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other grounds protected by the Ontario Human Rights Code.
This posting is for an existing vacancy. Just Energy does not use Artificial Intelligence to screen, assess, or select applicants for this position.