Account Manager

Puresource Natural Products Distributor - A NOW Health Group Company; Toronto; On-site; CAD 56,497 - 69,052; Full time

Job summary

Puresource Natural Products Distributor - A NOW Health Group Company is hiring an Account Manager for the Downtown Toronto market. The role focuses on expanding distribution, driving sales targets, and educating store staff while balancing field time with administrative duties in a home office.

The successful candidate will have a Bachelor’s degree and 3–5 years in health food retail or account management, plus CRM experience (Salesforce). Willingness to travel within the territory is required.

Qualifications

• Bachelor’s degree in Business or Science, Nutrition.
• 3–5 years of health food retail experience is an asset.
• 3–5 years of Account Management experience or in a similar role.
• Experience with Salesforce or other CRM.

Responsibilities

• Manage a defined territory and set of customers to achieve sales targets.
• Increase gross sales and achieve KPIs defined by sales management.
• Direct profitability through proper use of trade dollars and promotions.
• Place top-selling products and brands in market as directed by Sales & Marketing.

Skills

CRM experience

Sales/retail sales

Communication skills

Time management

Team player

Attention to detail

Negotiation

Education

Bachelor’s degree in Business/Science/Nutrition

Tools

Salesforce CRM

Job description

Founded in 1989 and built on a reputation of trust and dependability, Puresource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full-service solutions to support brands to grow their business in Canada. Puresource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

Existing Vacancy

This job posting is for an existing vacancy.

Job Title

Account Manager

Location

On-the-road: Downtown Toronto

Pay

Starting rate - $62,775 per annum

Scope for the position

• Effectively manage a defined territory and set of customers to achieve sales targets by building relationships, increasing distribution, improving unit turns and educating store advisors and staff. This is a field position and requires extensive time in stores, supported by required administrative time in a home office (~80% in market, ~20% admin).

Basic function of the position

• To increase total gross sales within the territory and achieve targeted KPIs as defined by sales management.
• To manage profitability through responsible use of trade (co-op) dollars to support sales of the brands & products.
• Successfully achieve placement of top selling products and brands in market as defined by Sales & Marketing Management.

Duties and Responsibilities

Get out there!

• A minimum of 20 retail store/customer visits including a minimum of 15 sales presentations per week
• Maintain an up-to-date call schedule in Outlook calendar
• Responsible for the preparation and sales call planning for all customer visits
• Responsible for understanding & communicating all Puresource sales programs and key initiatives to retailers
• Optimize ‘circle of influence’, building relationships with multiple departments in stores to gain incremental opportunities

Know your business & be a leader

• Ensure all sales activities ladder up to support & deliver total sales strategy for Canada as defined by National Sales Manager
• Complete and submit a monthly territory sales report to National Sales Manager
• Responsible for identifying product and brand gaps in stores to review with customers.
• Provide forecasts to purchasing department for any new distribution and/or promotional activity
• Responsible for ensuring proper internal procedures are followed such as in submitting orders to pricing, purchasing etc.
• Development of joint business planning (JBP) presentation decks for annual trade (co-op) planning
• Responsible for managing co-op marketing funds, promotions, demo activity, territory expenses

Train the trainers

• Responsible for coordinating large format training for Puresource brands to retail staff in territory with Product Educator
• Responsible for doing basic education of store advisors in aisle/store when doing regular store visits

Customer Service

• Assist in getting Puresource to achieve our goal of Unmatched Customer Experience in Everything that We Do!
• Ensure timely follow-up, address customer concerns and return emails and phone calls within 24 hours
• Act as a positive influence and representative of Puresource at all times
• Account managers are expected to be available to attend industry tradeshows and to attend scheduled regional and national meetings.
• Account Managers are expected to attend internal sales & marketing meetings when scheduled and actively participate in continuous improvement of processes and systems.
• Certain territories will require overnight travel.

Required qualifications, education, experience, training, skills, background, certifications

• Bachelor’s degree in Business or Science, Nutrition
• 3-5 years of experience in health food retail an asset
• 3-5 years of Account Management experience or in a similar role
• Experience with Salesforce or other CRM
• Experience managing territory budgets and trade spend
• Have the ability to multi-task in a fast- paced environment
• Results-driven and goal oriented, with proven track record of exceeding sales targets & goals
• Proven ability to be a team player and work well independently
• Exceptional and varied product knowledge
• Strong verbal and written communication skills
• Excellent organizational and time managements skills
• Must be able to think critically, problem solve and have keen attention to detail
• Thrives in a dynamic environment where priorities and tactics shift and change with market needs

How to apply

Qualified candidates can submit their resumes through LinkedIn or by email to [e-mail]. Please note, emails need to have the Job Title (Account Manager) in the subject line.

Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.

Puresource complies with applicable human rights legislation and provides accommodation during the recruitment process where required by law. Applicants requiring accommodation may contact Human Resources at [e-mail] during the requirement process.

Use of Artificial Intelligence

Puresource does not use Artificial Intelligence to make hiring decisions. Where automated tools provided by third-party job platforms are used, they are limited to confirming basic eligibility requirements only.

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For more information about our company, visit https://www.puresource.ca/ or https://nowfoods.ca/