Account manager

GardaWorld; Kingston; Hybrid; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Group insurance

RRSP

Corporate discounts

Structured work environment

Job summary

GardaWorld is seeking an Account Manager to join our Protective Services team in Kingston, Ontario. You will manage service contracts across diverse clients, driving operational performance and exceptional client experiences.

You will lead client relationships, optimize contract delivery, and collaborate with Talent Acquisition to forecast staffing needs while promoting GardaWorld's services.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or related field.
• 3–5 years of experience in account management, operations management, or client services.
• Proficiency with Microsoft Office applications.
• Bilingualism (English and French) will be considered an asset.

Responsibilities

• Develop and maintain understanding of client accounts, service contracts, and technical specs.
• Manage operational and administrative aspects of client contracts, including cost control and accounts receivable follow-up.
• Identify, analyze, and resolve operational/contractual issues with strategic solutions.
• Conduct regular client site visits and build long-term relationships.
• Deliver exceptional customer service as the primary contact for assigned accounts.
• Coach and mentor Operations Coordinators to foster teamwork.

Skills

Leadership

Client relations

Communication

Education

Bachelor's degree (Business Administration/Management/Finance)

Tools

Microsoft Office

Job description

Account manager

Business Unit: Corporate

Career Area: Operations and Administration

Location: Kingston, Ontario, CA

Are you a results-driven leader with a passion for operations management and client relationships? Do you thrive in a dynamic environment where your contributions have a direct impact on operational performance and customer satisfaction?

GardaWorld is looking for an Account manager to join our Protective Services team. This is an exciting opportunity to make a meaningful impact by driving operational excellence while delivering an exceptional client experience.

As an Account manager, you will be responsible for managing and optimizing service contracts for a diverse portfolio of clients across multiple industries. As a trusted business partner, you will play a key role in operational performance, client retention, and the continuous improvement of service delivery.

Your leadership, strategic mindset, and customer-focused approach will enable you to contribute directly to the success of both your clients and the organization.

Why Choose GardaWorld?

• Full-time position with job stability
• The typical hiring range for this position is $63,000 to $76,500 per year and is specific to candidates located in this location. The salary will be determined based on your knowledge, skills and competencies, and you’ll have room to grow after you join!If you’re interested in the position but your expectations don’t fully align with the provided range, we still encourage you to apply! Considerations may be made based on your experience level.
• Comprehensive benefits package, including group insurance, RRSP, corporate discounts, and more
• Structured work environment focused on safety and compliance
• Key role at the heart of operations
• Opportunities for learning and professional development

Key Responsibilities of the account manager

• Develop and maintain a thorough understanding of client accounts, service contracts, and technical specifications.
• Manage the operational and administrative aspects of client contracts, including cost control, overtime management, and accounts receivable follow-up.
• Identify, analyze, and resolve operational and contractual issues by implementing effective, strategic solutions that support business objectives.
• Conduct regular client site visits and build strong, long-term professional relationships.
• Deliver exceptional customer service while serving as the primary point of contact for assigned accounts.
• Coach, support, and mentor Operations Coordinators, fostering collaboration and professional development within the team.
• Partner with the Talent Acquisition team to forecast staffing needs and ensure appropriate workforce planning.
• Promote GardaWorld's products and services by identifying opportunities to expand existing client relationships.

Qualifications and Skills for the account manager

• Bachelor's degree in Business Administration, Management, Finance, or a related field.
• Minimum of 3 to 5 years of experience in a similar account management, operations management, or client services role.
• Proficiency with Microsoft Office applications.
• Ability to thrive in a fast-paced, evolving operational environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Demonstrated leadership, interpersonal, and communication skills.
• Excellent analytical, planning, and problem-solving abilities.
• Bilingualism (English and French) will be considered an asset..

This posting is for a position that is currently vacant within the organization.

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.