Service Delivery Manager

GardaWorld; Halifax; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Accommodations during recruitment

Job summary

GardaWorld in Halifax, Nova Scotia, seeks a Service Delivery Manager to lead daily operations and drive efficiency across aviation services. You will align cross-functional teams, develop streamlined processes, monitor performance metrics, and foster a culture of accountability and continuous improvement.

The role requires strong leadership, analytical problem-solving, and excellent communication skills to deliver results in a dynamic security services environment.

Qualifications

• Post-secondary education or equivalent work experience.
• A minimum of 1-3 years of direct management experience.
• Strong leadership skills with a track record of building high-performing teams.
• Exceptional analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Skills

Leadership

Analytical thinking

Problem-solving

Communication & interpersonal skills

Strategic mindset

Education

Post-secondary education or equivalent work experience

Job description

Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Halifax, Nova Scotia, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons.

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.


• Develop and implement streamlined processes to enhance efficiency.


• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.


• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.


• Foster a culture of teamwork, accountability, and continuous improvement among team members.


• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications

• Post-secondary education or equivalent work experience.


• A minimum of 1-3 years of direct management experience.


• Strong leadership skills with a track record of building high-performing teams.


• Exceptional analytical and problem-solving abilities.


• Excellent communication and interpersonal skills.


• A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

Location: HalifaxStanfield InternationalAirport (YHZ)

Accommodations are available upon request to support your participation during all stages of the recruitment process.

AVATL

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GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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