Account Director, Facilities & Custodial Services

Dexterra Group; Kelowna; On-site; CAD 90,000 - 130,000; Full time

Job summary

Dexterra Group in Canada seeks an Account Director to lead a housekeeping team and oversee high-quality custodial services across a dynamic environment. You will be the primary client contact, ensuring exceptional service, managing budgets, and driving operational excellence while leading a diverse workforce.

Responsibilities include revenue growth, client relationship management, site visits, safety compliance, and mentorship of on-site teams to meet performance goals in government and public

Qualifications

• Minimum of 2 years of management experience and directing a team in facility services or related field.
• Experience in housekeeping at hotels or camps.
• Proficiency in Microsoft Office 365 and other software applications.
• Ability to effectively use hand-held computer technology.
• Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline.
• Strong communication skills with the ability to interact professionally with clients at all levels.
• Ability to maintain excellent relations with People – employees, client and customers.
• Familiar with health, safety and environmental management systems.
• A clear criminal record check is required for this role.

Responsibilities

• Lead revenue growth and ensure profitability for assigned accounts
• Build and maintain strong client relationships through excellent service delivery
• Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
• Manage, mentor, and inspire on-site teams to achieve performance goals
• Identify and pursue new business opportunities to drive account growth
• Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
• Oversee resource planning, scheduling, and workforce optimization
• Recruit, onboard, and train team members to support operational success
• Ensure compliance with safety standards and quality assurance protocols
• Drive client satisfaction and long-term account retention

Skills

Leadership

Client relationships

People management

Communication skills

Health & safety awareness

Tools

Microsoft Office 365

Hand-held devices

Job description

Dexterra Group in Canada seeks an Account Director to lead a housekeeping team and oversee high-quality custodial services across a dynamic environment. You will be the primary client contact, ensuring exceptional service, managing budgets, and driving operational excellence while leading a diverse workforce.

Responsibilities include revenue growth, client relationship management, site visits, safety compliance, and mentorship of on-site teams to meet performance goals in government and public