Hybrid Auto Claims Advisor — Customer-Focused & Digital

Aviva plc; Canada; Hybrid; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Annual bonus

Retirement savings

Share plan

Health benefits

Personal wellness

Volunteer opportunities

Hybrid work model

Job summary

Aviva Canada is hiring Auto Claims Advisors to guide customers through the claims process, investigate auto collision claims, and ensure best outcomes in a hybrid work setting. The role emphasizes empathy, accuracy, and ongoing training to deliver outstanding customer experiences.

Candidates with 1–2 years in auto claims or call centers, plus strong communication skills, are encouraged to apply in a customer-focused environment that values collaboration and continuous improvement.

Qualifications

• 1-2 years Auto Claims Adjusting experience is an asset.
• 1-2 years’ experience in a Call Center Environment is an asset.
• Excellent oral and written communication skills.
• Ability to work in a digital environment and undertake online tasks.
• Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience.

Responsibilities

• Guide customers through the claims process by investigating their auto collision claim and looking after their needs.
• Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes.
• Work autonomously in a digital environment
• Actively participate in ongoing training to keep up to date with best practices in claims handling
• Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience

Skills

Customer service

Communication skills

Call center experience

Digital environment

Job description

Aviva Canada is hiring Auto Claims Advisors to guide customers through the claims process, investigate auto collision claims, and ensure best outcomes in a hybrid work setting. The role emphasizes empathy, accuracy, and ongoing training to deliver outstanding customer experiences.

Candidates with 1–2 years in auto claims or call centers, plus strong communication skills, are encouraged to apply in a customer-focused environment that values collaboration and continuous improvement.