Hybrid Auto Claims Advisor – Customer Focused

Aviva Canada; Edmonton; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Bonus eligibility

Health benefits

Retirement savings

Volunteer opportunities

Job summary

Aviva Canada is seeking Auto Claims Advisors who are empathic, motivated and customer focused. As the first point of contact after an incident, you'll guide customers through the claims process and help determine the best course of action. This hybrid role offers 8am–6pm weekday coverage and opportunities for growth.

Join a culture built on care, inclusion and collaboration, with comprehensive benefits, training, and career development in a leading property and casualty insurer.

Qualifications

• 1-2 years Auto Claims Adjusting experience is an asset.
• 1-2 years’ Call Center experience is an asset.
• Excellent oral and written communication skills.

Responsibilities

• Guide customers through the claims process by investigating their auto collision claim and looking after their needs.
• Comply with company and industry regulatory practices, delivering best practice methods and taking responsibility for customers and claims outcomes.
• Work autonomously in a digital environment.

Skills

Auto Claims

Call Center

Communication

Digital Proficiency

Process Improvement

Team Culture

Job description

Aviva Canada is seeking Auto Claims Advisors who are empathic, motivated and customer focused. As the first point of contact after an incident, you'll guide customers through the claims process and help determine the best course of action. This hybrid role offers 8am–6pm weekday coverage and opportunities for growth.

Join a culture built on care, inclusion and collaboration, with comprehensive benefits, training, and career development in a leading property and casualty insurer.