Intermediate Accident Benefits Advisor — Hybrid & Growth

Aviva plc; Oakville; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Retirement savings plan

Share plan

Personal wellness

Volunteer opportunities

Career development

Job summary

Aviva Canada is seeking a Healthcare Service Advisor to join our Healthcare Services team in Oakville. You will interpret insurance contracts, resolve policy coverages, and manage Accident Benefits claims with professional oversight.

You will gather information, educate insureds and providers, and help ensure timely resolution while meeting service standards. The ideal candidate has a college diploma or associate degree, 2+ years of claims handling experience, CIP (or working toward CIP), strong

Qualifications

• 2+ years of Accident Benefits insurance claims handling experience required.
• Post-secondary education in related field; CIP licensing preferred.
• Excellent customer service and communication skills; strong organization.

Responsibilities

• Interpret insurance contracts and resolve policy coverages.
• Acquire investigative reports and statements as needed.
• Educate customers and providers about changes and networks.
• Ensure claims are handled within guidelines and service levels.
• Support in negotiations and dispute resolutions.

Skills

Customer service

Communication

Organization

Adaptability

Learning agility

Education

College Diploma or Associate Degree

CIP or working towards CIP

Job description

Aviva Canada is seeking a Healthcare Service Advisor to join our Healthcare Services team in Oakville. You will interpret insurance contracts, resolve policy coverages, and manage Accident Benefits claims with professional oversight.

You will gather information, educate insureds and providers, and help ensure timely resolution while meeting service standards. The ideal candidate has a college diploma or associate degree, 2+ years of claims handling experience, CIP (or working toward CIP), strong