Telecom Operator/Dispatcher

Alberta Health Services; Edmonton; On-site; CAD 44,000 - 53,000; Full time

Job summary

Alberta Health Services is seeking a Telecommunications Officer/Dispatcher to monitor radio activity, handle security-related calls and document Protective Services officers’ actions. The role involves using database systems, coordinating officer assignments and ensuring timely information sharing with field teams at Alberta Hospital Edmonton.

The position supports Protective Services Op Support with a regular FT schedule, covering days, evenings, nights and weekends, structured around a 12-hour

Qualifications

• Completion of Grade 12 and a certificate/diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.
• 3–5 years’ experience in a customer service environment.
• High level of experience with Microsoft Office and email; strong telephone skills.

Responsibilities

• Monitor radio activity and receive calls for security requests, documenting officer activities accurately.
• Work with information databases and coordinate administrative assignments for Protective Services officers.
• Maintain awareness of field activities and provide immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Skills

Customer service

Interpersonal skills

Critical thinking

Active listening

Education

Grade 12

Emergency Communications diploma/certificate

Tools

Microsoft Office

Email

Job description

Your Opportunity

As a Telecom Operator at AHS, you will monitor radio activities and receive calls for security requests. You'll provide timely and efficient documentation of all AHS Provincial Protective Services officers’ activities, work within various information data base systems and coordinate the administrative assignment of Protective Services officers working in AHS site. You'll maintain awareness of field activities, ensure pertinent operational information is shared, and provide an immediate link to emergency and non- emergency assistance on behalf of Protective Services Officers.

Description

As the Telecommunications Officer, you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Classification and Details

• Classification: Telecom Operator/Dispatcher
• Union: AUPE GSS
• Unit and Program: Protective Services Op Support
• Primary Location: Alberta Hospital Edmonton
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 18-SEP-2026
• Employee Class: Regular Full Time
• Date Available: 05-OCT-2026
• Hours per Shift: 12
• Length of Shift in weeks: 8
• Shifts per cycle: 26
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $31.61
• Maximum Salary: $38.56
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12. Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.

Additional Required Qualifications

High level of experience with Microsoft Office and email required. Demonstrated telephone skills are required. 3 – 5 years’ experience in a customer service environment. Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking. Must have demonstrated experience resolving complex client issues. Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Preferred Qualifications

Valid First Aid certificate, BCLS-HCP training.