Security Dispatch - Toronto Eaton Centre

Paladin Security; Toronto; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive salary and benefits

Free Uniforms

Security license reimbursement

Dry cleaning & hemming/tailoring

Additional perks

Work today, get paid today!

Job summary

Paladin Security is seeking a Security Dispatcher for Toronto Eaton Centre in downtown Toronto. You will coordinate security communications, dispatch personnel, and maintain incident logs in a fast-paced retail environment.

Responsibilities include monitoring radio/phones, prioritizing calls, and supporting emergency response. The role requires security experience in a large-scale setting and ability to work varying shifts with a focus on safety and service quality.

Qualifications

• Minimum three years of security dispatch or supervisory experience.
• Ability to obtain Ontario Security License.
• Valid First Aid & CPR Level C.

Responsibilities

• Monitor radio channels, phones, and security systems to receive and respond to incidents in real time
• Dispatch security personnel to alarms, service requests, and incidents across the property
• Maintain ongoing communication with guards, supervisors, and leadership teams
• Receive, assess, and prioritize incoming calls to ensure timely and appropriate response
• Track active incidents from start to resolution, providing updates as required
• Maintain accurate logs, incident reports, and daily activity records
• Escalate incidents to supervisors, emergency services, or management when necessary
• Support coordination during emergencies including medical incidents, thefts, disturbances, and evacuations
• Assist with monitoring CCTV and other systems to support response efforts
• Ensure all communication is clear, professional, and in line with site procedures
• Work closely with the team to maintain smooth daily operations in a high-volume environment

Skills

Leadership

Communication

Incident management

Calm under pressure

Report writing

Tools

Lenel OnGuard

Avigilon Control Center (ACC)

Key watcher

Job description

Security Dispatch - Toronto Eaton Centre

Week 1 - Mon-Tues - 0700-1900, Fri-Sat - 0700-1900

Week 3 - Mon-Tues -1900-0700, Fri-Sat - 1900-0700

Overtime Method: Averaging agreement over 88 hours

Posting Date: November 6th 2026

Internal Closing Date: November 12th 2026

External Closing Date: November 15th, 2026

Job Overview:

Toronto Eaton Centre is one of Canada’s premier retail destinations, located in the heart of downtown Toronto. With a high volume of daily shoppers, tourists, retailers, and events, the site operates in a fast-paced, dynamic environment that requires a strong and visible security presence.

As a Security Dispatcher, you will be at the centre of daily operations, coordinating communication between security teams and ensuring timely response to incidents across the property. This role requires strong situational awareness, clear communication, and the ability to manage multiple priorities at once while supporting safe and efficient operations throughout the site.

Key Responsibilities:

• Monitor radio channels, phones, and security systems to receive and respond to incidents in real time
• Dispatch security personnel to alarms, service requests, and incidents across the property
• Maintain ongoing communication with guards, supervisors, and leadership teams
• Receive, assess, and prioritize incoming calls to ensure timely and appropriate response
• Track active incidents from start to resolution, providing updates as required
• Maintain accurate logs, incident reports, and daily activity records
• Escalate incidents to supervisors, emergency services, or management when necessary
• Support coordination during emergencies including medical incidents, thefts, disturbances, and evacuations
• Assist with monitoring CCTV and other systems to support response efforts
• Ensure all communication is clear, professional, and in line with site procedures
• Work closely with the team to maintain smooth daily operations in a high-volume environment

Prerequisites:

• Ability to obtain a Security License in the province of Ontario.
• Valid First Aid & CPR Level C from a WSIB approved provider.
• Minimum three (3) years of security experience in a supervisory, dispatch, or team lead capacity within a large-scale commercial or industrial environment.
• Proficiency with site-specific security infrastructure, including Lenel OnGuard access control, Key watcher key management systems, and Avigilon Control Center (ACC) surveillance software.
• Strong leadership, communication, and decision-making skills required for a high-volume, dynamic environment.
• Ability to remain calm and effectively manage complex incidents under pressure.
• Strong report writing, documentation, and operational oversight skills.
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
• Legally authorized to work in Canada

Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certifications with a 6-month commitment to the position/availability

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Work today, get paid today!

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.