Operator, Security Command Centre

Paladin Security; Burnaby; On-site; CAD 34,000 - 37,000; Full time

Job summary

Paladin Security in Burnaby, BC is seeking an Operator for the Security Command Centre. This full-time on-site role monitors access control, video surveillance, intrusion alarms, and responds to incidents in a 24/7 setting.

You will coordinate with guards, manage Lenel access levels and keys, document incidents, and escalate when needed. A BC security license and BST are required, with at least six months in a control centre or call centre environment.

Qualifications

• BC Provincial Security License required.
• BST (Basic Security Training) completed.
• Minimum 6 months in a control centre, operations centre, or call centre handling security systems (access control, video, intrusion).
• Intermediate computer skills; comfortable with software applications and databases.

Responsibilities

• Monitoring security systems, access controls, intrusion alarms, panic systems, and video surveillance per SOPs.
• Directing and communicating with guards in the field.
• Handling calls, emails, and service requests; escalate when needed.
• Managing Lenel access levels, key sign-outs, and the Commander Connect database.
• Administering photo IDs and facility access cards.
• Conducting virtual patrols, investigations, and troubleshooting of security equipment.
• Logging shift activities and creating incident reports.

Job description

Full-time Burnaby, British Columbia On-site CA$24.80 - CA$26.80/hr

Posted Friday, 11/6/2026

Position Overview

Job Title: Operator, Security Command Centre

Employment Type: Full-time

Pay Rate: $24.80 - $26.80 per hour

Site Overview

The Security Command Centre serves as the 24/7 central communications hub for facility security operations. Utilizing modern security technologies, access control systems, and live video surveillance, the Command Centre connects field personnel, management, and subcontractors to maintain a safe and secure environment across all designated properties.

What You'll Be Doing

Reporting to the Security Command Centre Manager, you will deliver exceptional customer service while coordinating incident responses and managing security infrastructure. Key responsibilities include:

Monitoring security systems, access controls, intrusion alarms, panic systems, and video surveillance in accordance with Standard Operating Procedures.

Directing, instructing, and maintaining clear communication with guards and tactical guards in the field.

Answering, triaging, and documenting incoming calls, emails, and service requests, escalating critical issues to leadership as necessary.

Managing physical access controls and keys, including administration of Lenel access levels, NERC key sign-outs, and the Commander Connect database.

Administering photo IDs and facility access control cards.

Conducting virtual patrols, investigations, and initial troubleshooting of security equipment functionality.

Logging shift activities, creating detailed incident reports, and prioritizing service requests for maintenance and security deficiencies.

Must Haves

Valid B.C. Provincial Security License.

Basic Security Training (BST) completion.

Minimum 6 months of experience in a control centre, operations centre, or call centre setting, including direct experience administering security systems (access control, video surveillance, intrusion alarms).

Intermediate computer skills and comfort working extensively with software applications and databases.

Nice-to-Haves

Certifications in Customer Service for Security, Note-Taking & Report Writing, or JIBC Investigations.

Occupational First Aid Level 2 (OFA 2).

Experience with Lenel systems, Key Tracer, TMA Operator training, or advanced video monitoring systems.

Verbal de-escalation training (such as MOAB, NVCI, or equivalent).

Familiarity with NERC compliance requirements or Information Protection Programs.

What's In It For You?

Paladin Security offers competitive compensation, comprehensive training, and opportunities to advance your career within a technology-driven security environment. If you thrive in a fast-paced setting and are ready to support a critical operations team,

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.