#2026-SSM3 - DROP-IN SUPPORT MENTOR (Repost)

Life's Journey Inc.; Brandon; On-site; CAD 26,000 - 29,000; Full time

Job summary

Life's Journey Inc. in Brandon, MB is seeking an Overnight Drop-In Support Mentor for the Warming Shelter program. You will provide direct support to participants, build positive relationships, and respond to crises during evening and night shifts.

Qualifications include a satisfactory Abuse Registry check, vulnerable-sector Criminal Record Check, and First Aid CPR. You will work with the Participant Care Team to ensure safety and adherence to policies.

Qualifications

• Child and Adult Abuse Registry check satisfactory.
• Criminal Record Check (vulnerable sector) satisfactory.
• First Aid Level 1 - Emergency & CPR certification.
• Demonstrated language, writing, and comprehension skills.
• Ability to attend work regularly as scheduled.
• Boundaries and professional relationships with participants.

Responsibilities

• Provide direct support to participants accessing the warming shelter.
• Build a friendly, supportive relationship with participants.
• Provide direct support during meetings with collateral agencies as a professional representative.
• Assist participants during times of crisis and respond to emergencies.
• Ensure adequate direct supervision in identified risk areas per support plans.
• Follow policies related to on-duty cellular phone and panic button.
• Complete housekeeping duties and sanitation tasks as needed.
• Ensure participants take their personal belongings upon exit from the shelter.
• Attend staff meetings to review performance and development.
• Provide timely reports of incidents to the Clinical Case Manager or designate.
• Be a role model and mentor for newer staff to ensure proper procedures.

Skills

Interpersonal communication

Documentation & reporting

Conflict resolution

Time management

Team collaboration

Education

First Aid Level 1 - Emergency & CPR

Criminal Record Check (Vulnerable Sector)

Child and Adult Abuse Registry check

Job description

Program: Outreach/Drop-in Programming (Westman Services)

Closing Date: September 11, 2026

Wage: $19.61 to $21.60 Hourly (Based on qualifications)

Note: Overnight Drop-In Support Mentor assigned to be the Primary Staff on each shift will receive an additional $1.50/hr. Premium

Shift Hours: WK 1: Monday, Saturday & Sunday / WK2: Tuesday to Friday: 7:30pm-7:30am

Location: Brandon, MB

ABOUT LIFE'S JOURNEY INC

Formed in 2005, Life's Journey Inc. (formally known as FASD Life's Journey Inc.) is a non-profit Social Services Agency that provides support to individuals who are impacted by neuro-developmental disorders, including Fetal Alcohol Spectrum Disorder. Life's Journey strives towards a workforce that has fair representation of the community that we serve.

REPORTING RELATIONSHIP: PROGRAM MANAGER

The Overnight Drop-In Support Mentor is responsible for the ongoing direct support of the participants of the Overnight Warming Shelter Drop-in; ensuring all program requirements are consistently being met. This includes participating in the ongoing planning, monitoring, and communication of activities of the program participants. The Overnight Drop-In Support Mentor must also demonstrate effective guidance and discipline techniques continuously. The Overnight Drop-In Support Mentor is expected to follow the Personnel Policies, including Workplace Health and Safety Policies, Operational Practices, and the goals of Life's Journey Inc. in completing their duties.

This position works collaboratively with other members of the Participant Care Team including other Overnight Drop-In Support Mentors and Program Manager. In addition to the Participant Care Team, the Shelter Support Mentor is also responsible for ensuring positive interactions with collaterals associated with the participants being supported.

• Provide direct support to participants accessing the warming shelter.
• Build a friendly, supportive relationship which includes working with participants in a positive manner.
• Provide direct support during meetings with collateral agencies as an agency representative in a professional manner in the course of such business.
• Assist the participants during times of crisis and respond appropriately to emergency situations.
• Ensure that there is adequate direct supervision in identified risk areas as per support plans.
• The Overnight Drop-In Support Mentor is responsible for following all policies and procedures related to the on-duty cellular phone and panic button.
• Complete general housekeeping duties, such as cleaning floors, cleaning and sanitizing bathrooms, emptying garbage's etc.
• Ensure that participants take all their personal belongings upon exit from the shelter.
• Attend employee meetings to review individual performance and development.
• Attend training sessions as requested and/or scheduled.
• Communicate and report to the Shelter Care Team on developments or incidents, as required or requested.
• Provide timely verbal and/or written reports of any unusual occurrences or incidents to the Clinical Case Manager or designate.
• Provide an appropriate role model with newer staff to ensure proper procedures and program plans are adhered to.
• Provide accurate documentation of Daily shift occurrences.
• Communicate with colleagues using the staff communication log.
• Submit an accurate record of shifts worked on Payworks Web Time Log In.
• Ensure the safety and security of all individuals, including personal safety, by actively monitoring, assessing, and confirming that safety measures are followed.
• Be aware of all Workplace Safety and Health Policies and adhere to them, report any concerns.
• Other related duties as assigned.

As a Successful Candidate you will possess the following Qualifications, experience and core competencies:

Required Qualifications

• Basic initial requirements include a satisfactory Child and Adult Abuse Registry check, satisfactory Criminal Record Check (vulnerable sector search).
• Certification of First Aid Level 1 - Emergency & CPR.
• Demonstrated language, writing, and comprehension skills.
• The ability to attend work regularly as scheduled or requested.
• Ability to establish effective professional relationships and boundaries.
• Demonstrate cultural knowledge and sensitivity and participate in agency training for development.
• Knowledge of harm reduction practices and ability to work within a harm reduction framework.
• Ability, openness, willingness to learn, receive feedback, and seek collaborative opportunities.
• Personal skills: interpersonal and communication skills, influencing, patience and collaboration.
• High work standards: work ethic, task completion, consistency, follow-up, accuracy/attention to detail, and time management.
• Personal management skills: accountability, self-management, stress tolerance, adaptability, creativity, initiative, critical thinking, working in a team independently, and problem-solving.
• Mentoring skills: coaching, patience, influencing, and modeling professional behavior.

Preferred Experience

Post secondary education in social services is considered an asset.

Optimally, one year of experience in a related role and supporting individuals with disabilities and experiencing homelessness.

Experience working with individuals struggling with addictions and mental health.

Must demonstrate guidance and discipline techniques.

Core Competencies

Respect, Collaboration, Integrity, Effective Communication, Patience and Perseverance, Reasoning and Decision Making

We thank all those who apply, but only those who qualify for an interview will be contacted.