#2026-SSM6 - DROP-IN SUPPORT MENTOR (Repost)

Kaizen Lab Inc.

Brandon

On-site

CAD 27,000 - 30,000

Part time

3 days ago

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Job summary

Life’s Journey Inc. in Brandon, MB is seeking an Overnight Drop-In Support Mentor (Casual, 6 Months) to provide direct support in the warming shelter and to collaborate with the Shelter Care Team.

The role emphasizes compassionate guidance, crisis response, and adherence to safety policies. You will work 7:30pm–7:30am, with potential shift-related premium for overnight coverage, and must complete required clearances and training.

Qualifications

Satisfactory Child and Adult Abuse Registry check and satisfactory Criminal Record Check (vulnerable sector).
First Aid Level 1 – Emergency & CPR certification.
Demonstrated language, writing, and comprehension skills.
Ability to attend work regularly as scheduled.
Ability to establish professional relationships and boundaries.
Knowledge of harm reduction practices and ability to work within a harm reduction framework.
Willingness to learn, receive feedback, and seek collaborative opportunities.
Interpersonal and communication skills, patience, collaboration.
High work standards: accuracy, time management.
Accountability, self-management, stress tolerance, adaptability, initiative, critical thinking, teamwork.

Responsibilities

Provide direct support to participants accessing the warming shelter.
Build a friendly, supportive relationship with participants in a positive manner.
Provide direct support during meetings with collateral agencies as an agency representative in a professional manner.
Assist the participants during times of crisis and respond appropriately to emergency situations.
Ensure adequate direct supervision in identified risk areas per support plans.
Follow all policies and procedures related to on-duty cellular phone and panic button.
Complete general housekeeping duties, such as cleaning floors, bathrooms, and waste disposal.
Ensure participants take all their personal belongings upon exit from the shelter.
Attend employee meetings to review performance and development.
Attend training sessions as requested.
Communicate and report to the Shelter Care Team on developments or incidents.
Provide timely verbal and/or written reports of any unusual occurrences or incidents to the Clinical Case Manager or designate.
Provide an appropriate role model with newer staff to ensure proper procedures and program plans are adhered to.
Provide accurate documentation of Daily shift occurrences.
Communicate with colleagues using the staff communication log.
Submit an accurate record of shifts worked on Payworks Web Time Log In.
Ensure the safety and security of all individuals by monitoring and enforcing safety measures.
Be aware of Workplace Safety and Health Policies and report concerns.
Other related duties as assigned.

Skills

Mentoring

Coaching

Communication

Boundaries

Teamwork

Cultural sensitivity

Harm reduction

Patience

Responsibility

Education

Post secondary education in social services

Job description

JOB POSTING# 2026-SSM6-DROP-IN SUPPORT MENTOR-Casual-6 Months Term (Repost)

Posted:September 4, 2026

Program:Outreach/Drop-in Programming (Westman Services)

Closing Date:September 11, 2026

Wage: $19.61 to $21.60 Hourly (Based on qualifications)

Note: Overnight Drop-In Support Mentor assigned to be the Primary Staff on each shift will receive an additional $1.50/hr. Premium

Shift Hours:7:30pm-7:30am

Location: Brandon, MB

ABOUT LIFE'S JOURNEY INC:

Formed in 2005,Life’s Journey Inc. (formally known as FASD Life’s Journey Inc.) is anon-profit Social Services Agency that provides support to individuals who areimpacted by neuro-developmental disorders, including Fetal Alcohol SpectrumDisorder. Life’s Journey strives towards a workforce that has fairrepresentation of the community that we serve.

REPORTING RELATIONSHIP: PROGRAM MANAGER

The OvernightDrop-In Support Mentor is responsible for the ongoing direct support of theparticipants of the Overnight Warming Shelter Drop-in; ensuring all programrequirements are consistently being met. This includes participating in theongoing planning, monitoring, and communication of activities of the programparticipants. The OvernightDrop-In Support Mentor must also demonstrate effective guidance and disciplinetechniques continuously. The Overnight Drop-In Support Mentor is expected tofollow the Personnel Policies, including Workplace Health and Safety Policies, OperationalPractices, and the goals of Life’s Journey Inc. in completing their duties.

This positionworks collaboratively with other members of the Participant Care Team includingother Overnight Drop-In Support Mentors and Program Manager. In addition to theParticipant Care Team, the Shelter Support Mentor is also responsible forensuring positive interactions with collaterals associated with theparticipants being supported.

As a Drop-in Support Mentor you will:

Providedirect support to participants accessing the warming shelter.
Build afriendly, supportive relationship which includes working with participants in apositive manner.
Providedirect support during meetings with collateral agencies as an agencyrepresentative in a professional manner in the course of such business.
Assist theparticipants during times of crisis and respond appropriately to emergencysituations.
Ensure that there is adequate directsupervision in identified risk areas as per support plans.
The OvernightDrop-In Support Mentor is responsible for following all policies and proceduresrelated to the on-duty cellular phone and panic button.
Completegeneral housekeeping duties, such as cleaning floors, cleaning and sanitizingbathrooms, emptying garbage’s etc.
Ensure thatparticipants take all their personal belongings upon exit from the shelter.
Attendemployee meetings to review individual performance and development.
Attendtraining sessions as requested and/or scheduled.
Communicateand report to the Shelter Care Team on developments or incidents, as requiredor requested.
Providetimely verbal and/or written reports of any unusual occurrences or incidents tothe Clinical Case Manager or designate.
Provide anappropriate role model with newer staff to ensure proper procedures and programplans are adhered to.
Provideaccurate documentation of Daily shift occurrences.
Communicatewith colleagues using the staff communication log.
Submit anaccurate record of shifts worked on Payworks Web Time Log In.
Ensure the safety and security of allindividuals, including personal safety, by actively monitoring, assessing, andconfirming that safety measures are followed.
Be aware of all Workplace Safety and HealthPolicies and adhere to them, report any concerns.
Other related duties as assigned.

As a Successful Candidate you will possess the following Qualifications, experience and core competencies:

JOB-SPECIFICQUALIFICATIONS, EDUCATION, EXPERIENCE, AND COMPETENCIES

RequiredQualifications

Basic initial requirements include a satisfactoryChild and Adult Abuse Registry check, satisfactory Criminal Record Check(vulnerable sector search).
Certification of First Aid Level 1 –Emergency & CPR.
Demonstrated language, writing, and comprehensionskills.
The ability to attend work regularly asscheduled or requested.
Ability to establish effectiveprofessional relationships and boundaries.
Demonstrate cultural knowledge andsensitivity and participate in agency training for development.
Knowledge of harm reduction practicesand ability to work within a harm reduction framework.
Ability, openness, willingness tolearn, receive feedback, and seek collaborative opportunities.
Personal skills: interpersonal andcommunication skills, influencing, patience and collaboration.
HHigh work standards: work ethic,task completion, consistency, follow-up, accuracy/attention to detail, and timemanagement.
Personal management skills:accountability, self-management, stress tolerance, adaptability, creativity,initiative, critical thinking, working in a team independently, and problem-solving.