#2026-SSM5 - DROP-IN SUPPORT MENTOR

Kaizen Lab Inc.; Brandon; On-site; CAD 26,000 - 30,000; Full time

Job summary

Life's Journey Inc. is seeking an Overnight Drop-In Support Mentor in Brandon, MB to provide direct support at the warming shelter and build a safe, supportive environment for participants. The role emphasizes crisis response, professional collaboration with collaterals, and strict adherence to policies.

Qualified applicants will have a Driver’s License, safety awareness, and compassionate communication. Posting closes soon; join a dedicated team helping individuals with diverse needs.

Qualifications

• Satisfactory Child and Adult Abuse Registry check, criminal record check (vulnerable sector), and driver’s abstract if required.
• Class 5F Driver’s License; safe vehicle with $2 million liability and proof of insurance.
• First Aid Level 1 - Emergency & CPR certification.
• Strong language, writing, and comprehension skills.
• Regular attendance and reliability; professional boundaries with participants.
• Knowledge of harm reduction and ability to work within its framework.
• Willingness to learn, accept feedback, and collaborate with the team.
• Interpersonal, communication, time management, and accountability strengths.

Responsibilities

• Provide direct support to participants accessing the warming shelter.
• Build a friendly, supportive relationship with participants.
• Represent the agency in meetings with collateral agencies in a professional manner.
• Assist during crises and respond appropriately to emergencies.
• Ensure adequate direct supervision in identified risk areas per support plans.
• Follow all agency policies, safety rules, and documentation requirements.
• Attend meetings and training sessions; report developments to the Shelter Care Team.
• Document daily shift occurrences and communicate with colleagues via logs.

Skills

Interpersonal skills

Communication skills

Patience

Mentoring

Teamwork

Education

Post secondary education in social services

Job description

JOB POSTING# 2026-SSM5-DROP-IN SUPPORT MENTOR-Full time-6 Months Term

Posted: August 19, 2026

Program: Outreach/Drop-in Programming (Westman Services)

Closing Date: August 26, 2026

Wage: $19.61 to $21.60 Hourly (Based on qualifications)

Note: Overnight Drop-In Support Mentor assigned to be the Primary Staff on each shift will receive an additional $1.50/hr. Premium

Shift Hours: WK 1: Monday, Saturday & Sunday / WK2: Tuesday - Friday: 7:30pm-7:30am

Preference: Will be given to Female applicant

Location: Brandon, MB

ABOUT LIFE'S JOURNEY INC

Formed in 2005, Life's Journey Inc. (formally known as FASD Life's Journey Inc.) is anon-profit Social Services Agency that provides support to individuals who areimpacted by neuro-developmental disorders, including Fetal Alcohol SpectrumDisorder. Life's Journey strives towards a workforce that has fairrepresentation of the community that we serve.

REPORTING RELATIONSHIP: PROGRAM MANAGER

The Overnight Drop-In Support Mentor is responsible for the ongoing direct support of the participants of the Overnight Warming Shelter Drop-in; ensuring all programrequirements are consistently being met. This includes participating in theongoing planning, monitoring, and communication of activities of the programparticipants.

The Overnight Drop-In Support Mentor must also demonstrate effective guidance and disciplinetechniques continuously. The Overnight Drop-In Support Mentor is expected tofollow the Personnel Policies, including Workplace Health and Safety Policies, OperationalPractices, and the goals of Life's Journey Inc. in completing their duties.

This positionworks collaboratively with other members of the Participant Care Team includingother Overnight Drop-In Support Mentors and Program Manager. In addition to theParticipant Care Team, the Shelter Support Mentor is also responsible for ensuring positive interactions with collaterals associated with theparticipants being supported.

As a Drop-in Support Mentor you will:

• Providedirect support to participants accessing the warming shelter.
• Build a friendly, supportive relationship which includes working with participants in apositive manner.
• Providedirect support during meetings with collateral agencies as an agencyrepresentative in a professional manner in the course of such business.
• Assist theparticipants during times of crisis and respond appropriately to emergencysituations.
•  Ensure that there is adequate directsupervision in identified risk areas as per support plans.
• The Overnight Drop-In Support Mentor is responsible for following all policies and procedures related to the on-duty cellular phone and panic button.
•  Complete general housekeeping duties, such as cleaning floors, cleaning and sanitizingbathrooms, emptying garbage’s etc.
•  Ensure thatparticipants take all their personal belongings upon exit from the shelter.
•  Attend employee meetings to review individual performance and development.
• Attend training sessions as requested and/or scheduled.
• Communicateand report to the Shelter Care Team on developments or incidents, as requiredor requested.
• Provide timely verbal and/or written reports of any unusual occurrences or incidents tothe Clinical Case Manager or designate.
• Provide an appropriate role model with newer staff to ensure proper procedures and programplans are adhered to.
• Provide accurate documentation of Daily shift occurrences.
• Communicatewith colleagues using the staff communication log.
• Submit an accurate record of shifts worked on Payworks Web Time Log In.
• Ensure the safety and security of all individuals, including personal safety, by actively monitoring, assessing, and confirming that safety measures are followed.
• Be aware of all Workplace Safety and HealthPolicies and adhere to them, report any concerns.
• Other related duties as assigned.

As a Successful Candidate you will possess the following Qualifications, experience and core competencies:

JOB-SPECIFICQUALIFICATIONS, EDUCATION, EXPERIENCE, AND COMPETENCIES

RequiredQualifications

• Basic initial requirements include a satisfactory Child and Adult Abuse Registry check, satisfactory Criminal Record Check (vulnerable sector search), and a satisfactory Drivers’ abstract (if required).
• Class 5F Driver’s License.
• A safe and reliable vehicle and proof of insurance on the vehicle with $2 million liability.
• Certification of First Aid Level 1 -Emergency & CPR.
• Demonstrated language, writing, and comprehension skills.
• The ability to attend work regularly as scheduled or requested.
• Ability to establish effective professional relationships and boundaries.
• Demonstrate cultural knowledge and sensitivity and participate in agency training for development.
• Knowledge of harm reduction practices and ability to work within a harm reduction framework.
• Ability, openness, willingness to learn, receive feedback, and seek collaborative opportunities.
• Personal skills: interpersonal and communication skills, influencing, patience and collaboration.
• High work standards: work ethic, task completion, consistency, follow-up, accuracy/attention to detail, and timemanagement.
• Personal management skills: accountability, self-management, stress tolerance, adaptability, creativity, initiative, critical thinking, working in a team independently, and problem-solving.

• Mentoring skills: coaching, patience, influencing, and modeling professional behavior.

Preferred Experience

Post secondary education in social services is considered an asset.

Optimally, one year of experience in a related role and supporting individuals with disabilities and experiencing homelessness.

Experience working with individuals struggling with addictions and mental health.

Must demonstrate guidance and discipline techniques.

Core Competencies

Respect, Collaboration, Integrity, Effective Communication, Patience and Perseverance, Reasoning and DecisionMaking

We thank all those whoapply, but only those who qualify for an interview will be contacted.