#2026-SSM3 - DROP-IN SUPPORT MENTOR

Life's Journey Inc.; Brandon; On-site; CAD 28,000 - 30,000; Full time

Job summary

Life’s Journey Inc. in Brandon, Manitoba, is hiring an Overnight Drop-In Support Mentor to provide direct support to participants at the warming shelter. You will build supportive relationships, respond to crises, and maintain safety and documentation during night shifts.

The role requires a valid Class 5F driver's license, First Aid/CPR, criminal and abuse registry checks, reliable transportation, and the ability to work regularly on a rotating schedule in a harm-reduction framework.

Qualifications

• Requires a satisfactory Child and Adult Abuse Registry check.
• Requires a satisfactory Criminal Record Check (vulnerable sector search).
• Requires a satisfactory Driver’s abstract (if required).
• Class 5F Driver’s Licence.
• First Aid Level 1 – Emergency & CPR.
• Demonstrated language, writing, and comprehension skills.
• Ability to attend work regularly as scheduled.
• Knowledge of harm reduction practices and ability to work within a harm reduction framework.

Responsibilities

• Provide direct support to participants accessing the warming shelter.
• Build a friendly, supportive relationship with participants.
• Assist participants during crisis and respond to emergencies.
• Ensure adequate direct supervision in identified risk areas per support plans.
• Follow policies regarding on-duty cellular phone and panic button.
• Complete housekeeping duties and maintain cleanliness of the shelter.
• Attend employee meetings and training sessions as scheduled.
• Communicate with Shelter Care Team on developments or incidents.
• Provide timely verbal and/or written reports of unusual occurrences.

Skills

Interpersonal skills

Communication

Mentoring

Cultural knowledge

Harm reduction

Time management

Problem solving

Education

Post secondary education in social services

Job description

Closing Date: September 2, 2026

Program: Outreach/Drop-in Programming (Westman Services)

Wage: $19.61 to $21.60 Hourly (Based on qualifications)

Note: Overnight Drop-In Support Mentor assigned to be the Primary Staff on each shift will receive an additional $1.50/hr. Premium

Shift Hours: WK 1: Monday, Saturday & Sunday / WK2: Tuesday to Friday: 7:30pm-7:30am

Preference: Will be given to Female applicant

Location: Brandon, MB

About Life’s Journey Inc.

Formed in 2005, Life’s Journey Inc. (formally known as FASD Life’s Journey Inc.) is a non‑profit Social Services Agency that provides support to individuals who are impacted by neuro‑developmental disorders, including Fetal Alcohol Spectrum Disorder. Life’s Journey strives towards a workforce that has fair representation of the community that we serve.

Reporting Relationship: PROGRAM MANAGER

Responsibilities

• Provide direct support to participants accessing the warming shelter.
• Build a friendly, supportive relationship which includes working with participants in a positive manner.
• Provide direct support during meetings with collateral agencies as an agency representative in a professional manner in the course of such business.
• Assist the participants during times of crisis and respond appropriately to emergency situations.
• Ensure that there is adequate direct supervision in identified risk areas as per support plans.
• The Overnight Drop-In Support Mentor is responsible for following all policies and procedures related to the on-duty cellular phone and panic button.
• Complete general housekeeping duties, such as cleaning floors, cleaning and sanitizing bathrooms, emptying garbage’s etc.
• Ensure that participants take all their personal belongings upon exit from the shelter.
• Attend employee meetings to review individual performance and development.
• Attend training sessions as requested and/or scheduled.
• Communicate and report to the Shelter Care Team on developments or incidents, as required or requested.
• Provide timely verbal and/or written reports of any unusual occurrences or incidents to the Clinical Case Manager or designate.
• Provide an appropriate role model with newer staff to ensure proper procedures and program plans are adhered to.
• Provide accurate documentation of Daily shift occurrences.
• Communicate with colleagues using the staff communication log.
• Submit an accurate record of shifts worked on Payworks Web Time Log In.
• Ensure the safety and security of all individuals, including personal safety, by actively monitoring, assessing, and confirming that safety measures are followed.
• Be aware of all Workplace Safety and Health Policies and adhere to them, report any concerns.
• Other related duties as assigned.

As a Successful Candidate you will possess the following Qualifications, experience and core competencies:

Required Qualifications

Job-specific qualifications, education, experience, and competencies

• Basic initial requirements include a satisfactory Child and Adult Abuse Registry check, satisfactory Criminal Record Check (vulnerable sector search), and a satisfactory Drivers’ abstract (if required).
• Class 5F Driver’s License.
• A safe and reliable vehicle and proof of insurance on the vehicle with $2 million liability.
• Certification of First Aid Level 1 – Emergency & CPR.
• Demonstrated language, writing, and comprehension skills.
• The ability to attend work regularly as scheduled or requested.
• Ability to establish effective professional relationships and boundaries.
• Demonstrate cultural knowledge and sensitivity and participate in agency training for development.
• Knowledge of harm reduction practices and ability to work within a harm reduction framework.
• Ability, openness, willingness to learn, receive feedback, and seek collaborative opportunities.
• Personal skills: interpersonal and communication skills, influencing, patience and collaboration.
• High work standards: work ethic, task completion, consistency, follow-up, accuracy/attention to detail, and time management.
• Personal management skills: accountability, self-management, stress tolerance, adaptability, creativity, initiative, critical thinking, working in a team independently, and problem-solving.
• Mentoring skills: coaching, patience, influencing, and modeling professional behavior.

Preferred Experience

Post secondary education in social services is considered an asset.

Optimally, one year of experience in a related role and supporting individuals with disabilities and experiencing homelessness.

Experience working with individuals struggling with addictions and mental health.

Must demonstrate guidance and discipline techniques.

Core Competencies

Respect, Collaboration, Integrity, Effective Communication, Patience and Perseverance, Reasoning and Decision Making

We thank all those who apply, but only those who qualify for an interview will be contacted.