2026-09-18 Business Analyst

Fonction publique de l'Ontario; Central Ontario; On-site; CAD 70,000 - 110,000; Full time

Job summary

The Ontario Provincial Police (OPP) is seeking a skilled business analyst to join the Strategic Projects Team within the CTSB. You will provide data and information management analysis to identify business needs and recommend technology solutions that improve operational efficiency and service delivery.

You will gather and document requirements, design solutions with clients and technical teams, support testing, assess impacts, coordinate with internal and external partners, and contribute to

Qualifications

• Experience in business analysis and gathering requirements.
• Ability to analyze business needs and translate into IT solutions.
• Knowledge of data management, systems integration, and security concepts.

Responsibilities

• Gather, analyze, and document business and system requirements for projects.
• Collaborate with clients and technical teams to design solutions and documents.
• Support testing, review results, and ensure solutions meet business needs.
• Assess options, impacts, and provide recommendations (cost, timeline, resources).
• Coordinate with internal teams and external partners on data exchange and integration.
• Provide guidance and support on system use and drive continuous improvement.

Skills

Business analysis

Requirements management

Stakeholder communication

Project planning

Data exchange

System integration

Security & privacy

Job description

The Ministry of the Solicitor General, Ontario Provincial Police, and the Communications & Technology Services Bureau Commander are seeking a qualified individual to join our Strategic Projects Team. In this exciting, rewarding and challenging opportunity, you will provide a comprehensive range of data and information management business analysis and needs assessments services. Identifies and recommends appropriate technical or business solutions and production support that promotes effective data management.

About Us: The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 6,400 uniformed officers, 2,900 civilian employees and 530 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The Communications and Technology Services Bureau (CTSB) is comprised of more than 1,000 dedicated uniform and civilian professionals who possess a wide variety of backgrounds, expertise, and technical skills. The challenge of meeting the needs of a provincial police service with over 9,000 uniform and civilian members in a province as vast as Ontario is significant. Despite this, CTSB members have risen to the occasion and will continue to surpass expectations in meeting the needs of a diverse, geographically deployed OPP workforce.

The OPP Values promote always doing the right things for the right reasons, by:

• Serving with PRIDE, PROFESSIONALISM and HONOUR.
• Interacting with RESPECT, COMPASSION and FAIRNESS.
• Leading with INTEGRITY, HONESTY and COURAGE.

About the job

To provide comprehensive business analysis services that support the planning, development, implementation, and enhancement of information technology solutions. The role works closely with business stakeholders and technical teams to identify business needs, analyze current processes, document requirements, and recommend technology solutions that improve operational efficiency, service delivery, and organizational outcomes. The position supports project initiatives and ongoing production environments by ensuring solutions align with business objectives, technical standards, and user requirements.

• Gather, analyze, and document business and system requirements for projects and enhancements
• Work with clients and technical teams to design solutions and prepare system documentation
• Support system testing, review results, and help ensure solutions meet business needs
• Analyze options, assess impacts (e.g., cost, timelines, resources), and provide recommendations
• Coordinate with internal teams and external partners on data exchange and system integration
• Provide advice and support on system use, and contribute to continuous improvement through post implementation reviews

Mandatory requirements

• Ability to pass an OPP background/ security investigation.

Knowledge, Skills and Abilities

Knowledge of:

• o Service delivery management, portfolio, program/project management and resource management to manage the business analysis to clients and provide recommendations on clients' business needs.
• o All aspects of business analysis including enterprise level and client program area business analysis and modeling expertise; related business analysis tools, technology, processes, and methodologies; business analysis-related technical and business planning.
• o Enterprise business architecture, current trends and technologies relating to business driven IT solutions to provide practical expertise to meet business needs, ensure traceability of business requirements and ensure compliance with OPP and OPS I&IT policies and standards.
• o Software development life cycle, software design, development and integration, database concepts, user interface design principles, change management, quality assurance, risk management, disaster recovery planning, business continuity planning to develop solutions and/or infrastructure services to satisfy business needs.
• o Knowledge of systems design, development, and testing practices
• o Knowledge of OPS and OPP security, privacy, compliance and technology standards

Ability to:

• o Support project planning, requirements management, testing, implementation, and change management activities throughout the project lifecycle.
• o Communicate effectively using strong verbal communication, presentation, facilitation, and negotiation skills to engage stakeholders at all levels.
• o Provide consulting and advisory services by building trusted client relationships, assessing business needs, and recommending effective solutions.
• o Collaborate with cross-functional teams and stakeholders to achieve project objectives and support successful business and technology outcomes.
• o Build and maintain positive working relationships through strong interpersonal and relationship-management skills.
• o Facilitate discussions, workshops, and meetings to gather requirements, drive consensus, and support decision-making.
• o Influence and negotiate with stakeholders to resolve issues, manage expectations, and achieve mutually beneficial outcomes.
• o Monitor progress, contribute to status reporting, and support the successful delivery of business and technology initiatives.
• o Apply knowledge of information technology environments, business applications, systems integration, data exchange methods, and industry best practices.
• o Prepare clear, concise, and comprehensive reports, presentations, business cases, briefing materials, and other documentation to support decision-making, project planning, and stakeholder engagement.
• o Develop business cases, recommendations, and supporting materials that articulate business needs, expected outcomes, benefits, risks, and implementation considerations.
• o Identify opportunities for continuous improvement and contribute to the enhancement of business processes, services, and technology solutions.
• o Consider security, privacy, compliance, and technology standards when analyzing and recommending solutions.
• o Demonstrate initiative, adaptability, and a commitment to ongoing learning in a rapidly evolving technology environment.
• o Facilitate the resolution of conflicting business requirements, priorities, and stakeholder interests by applying effective conflict management techniques to achieve consensus and support organizational objectives.
• o Understand and resolve different perspectives, plan effectively and resolve problems.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

• 1 English Permanent, 777 Memorial Ave, Orillia, Central Region, Criminal Record and Judicial Matters Check (Fingerprint Based)
• About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please ContactUs to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.