Deployed Systems Coordinator

Fonction publique de l'Ontario; Sault Ste. Marie; On-site; CAD 65,000 - 95,000; Full time

Job summary

The Ontario Public Service (OPS) invites applications for a technical support role within the Communications & Technology Services Bureau (CTSB). You will handle operation, maintenance and problem resolution for critical computer systems used by the Ontario Provincial Police (OPP).

Under the guidance of the Manager Client Management & Support, you will diagnose hardware, software and network issues, train end users, and participate in on-call rotations to ensure continuous service.

Qualifications

• Knowledge of hardware, servers, and network components.
• Experience with routing, IP addressing, and cabling.
• Proficient in Windows OS, Active Directory, and NTFS.
• Ability to escalate issues and work in a team.
• Strong written and verbal communication.

Responsibilities

• Provide technical support and problem resolution for business critical computer systems.
• Maintain operation and maintenance of computer systems used by the OPP.
• Offer end-user training on software capabilities.
• Work on a regular on-call schedule and escalate when needed.
• Assist with system maintenance and upgrades.

Skills

Hardware knowledge

Network protocols

Windows OS

Active Directory

Troubleshooting

End-user training

Communication skills

Tools

Justice Enterprise

NTFS

Directory Resource Administration

Job description

Communications & Technology Services Bureau

The Ministry of the Solicitor General, Ontario Provincial Police, and the Commander of the Communications & Technology Services Bureau are seeking a qualified individual to join our Deployed team. In this exciting, rewarding and challenging opportunity, you will provide technical support and problem resolution in the operation and maintenance of business critical computer systems used by the OPP.

About Us:

The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 6,400 uniformed officers, 2,900 civilian employees and 530 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The Communications and Technology Services Bureau (CTSB) is comprised of more than 1,000 dedicated uniform and civilian professionals who possess a wide variety of backgrounds, expertise, and technical skills. The challenge of meeting the needs of a provincial police service with over 9,000 uniform and civilian members in a province as vast as Ontario is significant. Despite this, CTSB members have risen to the occasion and will continue to surpass expectations in meeting the needs of a diverse, geographically deployed OPP workforce.

The OPP Values promote always doing the right things for the right reasons, by:

• Serving with PRIDE, PROFESSIONALISM and HONOUR.
• Interacting with RESPECT, COMPASSION and FAIRNESS.
• Leading with INTEGRITY, HONESTY and COURAGE.

About the job

Under the guidance and general direction of the Manager Client Management & Support, to provide technical support and problem resolution in the operation and maintenance of business critical computer systems used by the OPP.

What you bring to the team

Mandatory requirements

• Valid Ontario Driver's Licence.
• Must be able to pass an OPP background security investigation.
• Ability to work on a regularly scheduled on-call basis.

Knowledge, Skills and Abilities

Knowledge of

Various types of computer hardware and technical specifications, including components, peripherals, servers, desktop and portable computers, network topologies and wiring standards, including the ability to physically plan, build and maintain network infrastructure, as required to install, configure and maintain hardware systems.

Network protocols and principles including routing, IP addressing and cabling; digital/wireless and mobile technologies and knowledge of operating software including networking, Justice Enterprise and business application software, LAN/WAN components, NTFS, specialized integrated business applications and Windows operating systems in use, Active Directory, Directory Resource Administration, service management ticket database, upgrade, configure and test computer software; diagnose and resolve problems and provide troubleshooting and end-user support for installed systems and applications; and advise and train users on capabilities and use of software.

Ability to:

• Determine when to escalate a problem or issue to a more senior level (or to multiple staff) due to inability to resolve on own, e.g., system-wide problems, multi-user problems.
• Prioritize on a daily and weekly basis and schedule work tasks and assignments.
• Work effectively as part of a team.
• Analytical and problem-solving skills to diagnose software/hardware/network conflicts or failures (e.g., complete failure of computer); investigate possible solutions, apply different methods of troubleshooting; and implement corrective action to maintain or restore operation of critical business applications and systems.
• Effective written, oral and interpersonal skills.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

• 1 English Permanent, 742 Great Northern Rd, Sault Ste Marie, North Region, Criminal Record and Judicial Matters Check (Fingerprint Based)
• About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.