Technical Analyst, Operations

Fonction publique de l'Ontario; Hamilton; On-site; CAD 85,000 - 109,000; Full time

Job summary

Ontario Public Service is seeking a Technical Analyst, Operations to support emergency health systems across Ontario. You will monitor, troubleshoot, and improve critical services, collaborating with vendors and partners to maintain high reliability.

The role involves working with network infrastructure, VPNs, firewalls, and cloud-based solutions, with opportunities to advance technical and problem-solving skills in a meaningful public service environment.

Qualifications

• Must have valid class G Ontario Driver's Licence to travel within province.
• Basic CPR and First Aid Certification or ability to obtain within a reasonable time.
• Ability to work rotating shifts in a 24/7 operational environment, including evenings and weekends.

Responsibilities

• Provide day-to-day operational support for IT and telecommunications services that support emergency health systems.
• Monitor and troubleshoot systems to ensure reliability and availability.
• Deliver Tier 1–3 technical support with guidance from experienced team members.

Skills

Analytical thinking

Troubleshooting

Scripting/automation

Networking fundamentals

Cybersecurity basics

Communication

Problem solving

Tools

NX-OS

FXOS

CAT-OS

VPN hardware/software

Firewalls

Job description

Help support the technology behind Ontario's emergency health services.

As a Technical Analyst, Operations, you'll contribute to the reliability of systems that connect 9-1-1 callers, paramedic services, and hospitals across the province. In a collaborative team environment, you'll help monitor, troubleshoot, and improve critical systems while building your technical and problem-solving skills. This is a meaningful opportunity to apply your expertise in a role where your work supports services that people rely on when it matters most.

$1,628.82 - $2,104.14 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

About the job

• Provide day-to-day operational support for IT and telecommunications services that support emergency health systems
• Monitor and troubleshoot systems to help ensure services remain reliable and available
• Deliver Tier 1, 2, and 3 technical support, with support and guidance from experienced team members
• Work with colleagues, vendors, and partners to resolve issues and support ongoing service delivery
• Contribute to maintaining security and encryption practices across supported systems
• Support stakeholders by helping them understand and effectively use the digital services provided
• Identify opportunities to improve processes, enhance system performance, and support continuous improvement initiatives
• Gain experience working with a range of technologies, including network infrastructure, VPNs, firewalls, public safety radio systems, and cloud-based solutions

You’ll be part of a supportive team that values knowledge sharing, continuous learning, and collaboration, with opportunities to build your skills while contributing to services that make a difference across Ontario.

What you bring to the team

Mandatory requirements

• a valid class G Ontario Driver's Licence to travel throughout the province
• Basic CPR and First Aid Certification or the ability to obtain such certification

Additional requirements

You can work rotating shifts in a 24/7 operational environment, including evenings, nights, weekends, and holidays.

Technical knowledge

You have knowledge of:

• current and emerging technologies, including server and desktop operating systems, Microsoft Office Suite, VPN hardware/software, firewalls, and network communication protocols
• network architecture and topology, including physical and virtual servers, backup software, databases, and diagnostic tools for complex technical issues
• configuration and maintenance of networking equipment such as routers, firewalls, and switches using NX-OS, FXOS, and CAT-OS
• systems development methodologies, technical models, protocols, IEEE standards, and principles of application/network failover redundancy
• physical network interfaces such as Fiber, Twinax, Copper, and emerging cabling and connector technologies
• end-user licensing agreements to fulfill service obligations
• Cybersecurity Fundamentals: MITRE ATT&CK framework, common attack vectors (phishing, ransomware, credential theft), vulnerabilities (CVEs, patching concepts), Threat Detection & Analysis: Log analysis (authentication logs, firewall logs, endpoint logs).
• alerts triage and correlation and understanding of: Malware behavior, Phishing indicators, Lateral movement patterns

Analytical and problem-solving skills

You can:

• diagnose and resolve technical issues by identifying root causes and recommending solutions (e.g., application updates, hardware/software reconfigurations)
• troubleshoot connectivity issues using traffic flow, packet inspection, and event logging techniques
• use scripting tools and programming languages to build automated solutions that update and collect data across large-scale systems

Communication and interpersonal skills

You can:

• present technical and strategic information to senior management
• interact with end users and external vendors
• prepare discussion papers, briefing notes, and recommendations for hardware, software, and network enhancements (e.g., upgrades, new features/services)
• write technical documentation for applications, networks, and operating procedures (e.g., backup and disaster recovery, deployments, installation)
• explain technical solutions/concepts to non-technical staff and senior leadership
• work both independently and within a team environment

Project management and organizational skills

You can:

• apply project management methodologies and techniques to develop, design, and implement project plans, budgets, and human resources
• manage competing priorities and meet deadlines
• provide guidance and support to team members while coordinating shifting priorities across departments

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment

Additional information:

• 1 English Temporary, duration up 12 months, 282 Fennell Ave W, Hamilton, West Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Canadian Border Services Check, Credit History Check, Driver's License History, Local Police Databases Search, Social Networking Search
• About security checks:A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• Customize your cover letter and resume to the qualifications listed on the job ad.Using concrete examples, you must show how you demonstrated the requirements forthis job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please ContactUs to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.