Firearms Officer (Bilingual)

Fonction publique de l'Ontario; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

The Ontario Public Service, through the Licensing Unit of the Ontario Provincial Police and Chief Firearms Office, seeks a qualified professional to process firearms licence applications and provide licensing support. Successful candidates will work from Ottawa or Sudbury, five days a week, delivering high-volume operational support with discretion and accuracy.

Mandatory bilingual capabilities (French advanced) and ability to pass a background check are essential, along with strong

Qualifications

• Ability to pass an OPS background/security investigation.
• Oral and written French language skills at the advanced level.

Responsibilities

• Process firearms licence applications, transfers, and authorizations with detailed screenings and eligibility decisions.
• Provide firearms licensing support and related services to the public and to municipal, provincial, and federal agencies.
• Act as a key contact for the public, law enforcement, and justice partners and assist investigations and court processes.

Skills

French language (Advanced)

Job description

Apply By:Tuesday, September 15, 2026 11:59 pm EDT

The Ministry of the Solicitor General, Ontario Provincial Police, and the Chief Firearms Office are seeking a qualified individual to join our Licensing Unit. In this exciting, rewarding and challenging opportunity, you will be responsible for processing firearms licence applications and to providing firearms licensing support and related services to the public and to Municipal, Provincial and Federal Agencies. Please note: The successful candidate will be expected to work out of the Ottawa or Sudbury work location, five (5) days a week. About Us: The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 6,400 uniformed officers, 2,900 civilian employees and 530 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada. The mandate of the Chief Firearms Office (CFO) is to protect public safety through the administration of the licensing provisions of the Firearms Act and Regulations. The Chief Firearms Officer for the Province of Ontario is delegated authority under the Act by the Minister of the Solicitor General, and is responsible for the administration and delivery of these key components of the Firearms Act. The OPP Values promote always doing the right things for the right reasons, by: Serving with PRIDE, PROFESSIONALISM and HONOUR. Interacting with RESPECT, COMPASSION and FAIRNESS. Leading with INTEGRITY, HONESTY and COURAGE.

About the job

Do you have the ability to deliver high-volume operational and administrative support in a dynamic environment, managing confidential information across multiple systems, responding to inquiries, and promoting firearms licensing through public outreach and education? In this exciting position you will process and assess firearms licence applications, transfers, and authorizations, by conducting detailed screenings, database reviews, and eligibility decisions to protect public safety. Additionally, you will act as a critical point of contact for the public, law enforcement, and justice partners, conducting interviews, responding to safety concerns, providing expert guidance on the Firearms Act, and supporting investigations and court processes.

Mandatory requirements

• Ability to pass an OPP background/ security investigation.
• Oral and written French Language skills at the advanced level.

Knowledge, Skills and Abilities

• Working knowledge of federal and provincial FOI requirements to ensure appropriate information sharing, along with strong understanding of the firearms licensing program to clearly explain eligibility and accurately direct inquiries.
• Proficiency with office and operational systems (e.g., Word, Excel, Outlook, CFIS, RMS, CPIC, Cognos) to accurately process applications, manage data entry, track application status, generate reports, and maintain organized records, along with effective use of standard office equipment.

Interpersonal and Communication Skills

• You possess strong written, oral, listening, and interpersonal communication skills to prepare correspondence, respond to inquiries, provide clear and accurate information on the firearms licensing program, and collaborate effectively with internal teams and external partners.
• You are experienced in demonstrating tact, sensitivity, and professionalism when dealing with distressed, emotional, or irate individuals, and when communicating with ex-spouses, police services, and courts regarding licence-related matters.

Problem Solving Skills

• You possess strong analytical and problem-solving skills to assess applicant eligibility, identify appropriate information sources and systems, conduct searches, verify documentation accuracy, and compile information for operational and court purposes.
• You possess effective decision-making and troubleshooting abilities to manage inquiries, resolve application or report discrepancies, address routine equipment or system issues, and determine when matters require escalation to supervisors or external agencies.

Judgement and Discretion

• You have the ability to apply established firearms-licensing procedures and FOI guidelines to evaluate applications, make approval/refusal/referral decisions within authority, exercise discretion in information sharing, and elevate non-standard matters appropriately.
• You are able to manage and prioritize a high-volume, fast-paced workload by planning daily tasks, responding to changing demands, resolving client issues, and maintaining accuracy under frequent interruptions and competing priorities.
• You are proficient at communicating professionally and effectively in all interactions, preparing and editing documents and presentations, and exercising tact, diplomacy, and sound judgment when dealing with applicants, ex-spouses, law enforcement, and courts.

Don't meet every qualification?

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us. Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

How we support diversity, inclusion and accessibility

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Tuesday, September 15, 2026 11:59 pm EDT

• 1 Bilingual English/French Permanent, Sudbury, North Region or Ottawa, East Region, Criminal Record and Judicial Matters Check (Fingerprint Based)
• About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out‑of‑country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• Customize your cover letter and resume to the qualifications listed on the job ad.Using concrete examples, you must show how you demonstrated the requirements forthis job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in therecruitment process, please ContactUs to provide your contact information. Recruitment services team willcontact you within 48 hours.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.