Analyste de gestion

Solicitor General | Solliciteur général; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

The Office of the Fire Marshal (OFM) in Ontario is seeking a forward-thinking Business Analyst to join a multidisciplinary team delivering the province-wide Simultaneous Notification Solution. The role bridges business needs and technology, enabling collaboration with municipal and provincial partners to modernize emergency response and public safety.

As part of the SNS project, you will lead analysis, gather requirements, and support change management and training to ensure successful

Qualifications

• Experience mapping and improving business processes in complex environments.
• Ability to research, assess business needs, and develop recommendations.
• Skills in business case development, presentations, translating needs into solutions.
• Analytical and problem-solving with focus on optimization.

Responsibilities

• Lead the analysis, evaluation, and design of business processes to support current and future service delivery needs.
• Gather, validate, and manage business and system requirements for initiatives.
• Provide business analysis, project management, and change management expertise to support modernization.
• Support stakeholder engagement and onboarding for the SNS, including development of standards and onboarding docs.

Skills

Business analysis

Process improvement

Stakeholder engagement

Project management

Change management

Communication

Tools

MS Office

Job description

Are you energized by solving complex challenges, driving transformational change, and creating solutions that make a real difference in people's lives? Do you thrive in collaborative environments where innovation, partnership, and public service come together to deliver meaningful outcomes? If so, this is your opportunity.

The Office of the Fire Marshal (OFM) is seeking a forward-thinking Business Analyst to join a multidisciplinary team advancing Ontario's province-wide Simultaneous Notification Solution. Working alongside project managers, business leads, technology specialists, and subject matter experts, and collaborating closely with municipal and provincial partners, you will help transform how critical emergency response information is shared when every second counts.

As a key member of the project team supporting this high-profile provincial initiative, you will bridge business needs and technology solutions, lead stakeholder engagement, build consensus among diverse partners, and support the successful implementation of innovative technology-enabled solutions. Your work will contribute to improved emergency response and enhanced public safety for communities across Ontario.

This is more than a Business Analyst role. It's an opportunity to help shape a transformative provincial initiative with lasting impact, working alongside passionate professionals across government and municipalities to turn vision into reality.

About the job

As a Business Analyst, you will lead the analysis, evaluation, and improvement of business processes, systems, and service delivery practices that support public safety and emergency response modernization initiatives. Working closely with municipal and provincial stakeholders, project teams, and technology partners, you will provide business expertise that supports operational excellence and the successful implementation of new processes and technology solutions.

In this role, you will:

• lead the analysis, evaluation, and design of business processes to support current and future service delivery needs.
• gather, validate, and manage business and system requirements for business improvement and technology initiatives.
• provide business analysis, project management, and change management expertise to support modernization initiatives.
• support stakeholder engagement and onboarding for the Simultaneous Notification Solution (SNS), including the development of standards, best practices, and onboarding documentation.

What you bring to the team

Business analysis and process improvement

You have:

• experience analyzing, mapping, and improving business processes within complex environments.
• ability to conduct research, assess business needs, and develop recommendations that support operational excellence.
• skills in business case development, preparing presentations,and translating business needs into practical solutions.
• analytical and problem-solving skills with a focus on process optimization and continuous improvement.

Project delivery and change management

You have:

• experience supporting complex projects and managing multiple priorities in a fast-paced environment.
• knowledge of project management and change management principles to support successful implementation of new processes and systems.
• ability to identify risks, manage change impacts, and minimize disruption to business operations.
• proven ability to coordinate activities across diverse stakeholder groups.

Stakeholder engagement and communication

You have:

• excellent communication, facilitation, and relationship-building skills with the ability to influence and build consensus.
• experience presenting recommendations and providing advice to senior leaders and stakeholders.
• ability to develop and deliver training and knowledge-sharing activities that support successful adoption of new solutions.
• knowledge of public safety operations and relevant privacy, security, and accessibility requirements and ability to learn about computer-aided dispatch (CAD) systems, dispatch communications, and Public Safety Answering Points (PSAPs).

Systems, testing and digital solutions

You have:

• knowledge of business and system requirements management and system development lifecycles.
• experience planning and executing testing activities, including user acceptance, functional, integration, and accessibility testing.
• understanding of information management systems, business applications, and technology-enabled service delivery.
• proficiency with business and project management tools used for analysis, reporting, and presentations.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information

Address

• 1 English Temporary, duration up to 12 months, 25 Morton Shulman Ave, Toronto, Toronto Region or 2284 Nursery Rd, Midhurst, Central Region, Criminal Record Check
• 1 English Temporary, duration up to 10 months, 25 Grosvenor St, Toronto, Toronto Region or 2284 Nursery Rd, Midhurst, Central Region, Criminal Record Check

Compensation Group

Association of Management, Administrative and Professional Crown Employees of Ontario

Understanding the job ad - definitions

Schedule

6

Category

Policy and Analysis

Note

• About security checks:
• A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
• If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
• Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

The Ontario Public Service is an inclusive employer.

Accommodation is available under the Ontario's Human Rights Code.