13624 - Tenant Support Coordinator

ASPECT BC - Association of Service Providers for Employability and Career Training; Vancouver; On-site; CAD 37,000 - 41,000; Full time

Job summary

S.U.C.C.E.S.S. is seeking a Tenant Support Coordinator for the Affordable Housing program. You will coordinate tenant relations, housing services, and community-building activities across housing sites under the supervision of the Housing Services Manager.

You will assist tenants with rent/utilities-related issues, support tenant selection, and connect residents to internal and external services. Weekend response and after-hours support may be required.

Qualifications

• Minimum Grade 12 with two years' related experience or equivalent mix of education/experience.
• Experience dealing with mental health disabilities or vulnerable people.
• Ability to communicate effectively both verbally and in writing; proficiency in English is essential.

Responsibilities

• Coordinate tenant relations and housing services across sites.
• Develop and monitor programs and services for tenant populations.
• Update and maintain tenant profiles and service records; report statistics.
• Respond to inquiries, complaints, emergencies, and coordinate with external agencies.
• Coordinate renovations for vacant suites and liaise with contractors.
• Participate in tenant selection processes and support rent/lease activities.

Skills

Communication skills

Fluent English

Verbal & written communication

Interpersonal skills

Organizational skills

Problem solving

Education

Grade 12

Tools

YARDI software

Job description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate and Asset Management

Program: Affordable Housing - Orange Hall

Employment Type: Temporary Full-Time (35+ hours per week)

Number of Positions: 1

Contract Duration: November 30, 2026 - February 1, 2027

Compensation: $27.00 - $29.54 per hour

Aboutthe Position:

Responsible for coordinating tenant relations and housing services through oversight, provision, development and action on areas such as tenant administration, supporting tenant selection and application processes; tenant mediation; tenant relations; tenant support and community building; connecting residents to internal S.U.C.C.E.S.S. services or externally in the community. Assisting tenants' experiencing difficulties with rent/utilities payment and/or processes. Tenant Support Coordinator provides tenant relations support to specifics sites and can function as the alternate representative in matters of resident relations at the RTB. Tenant Support Coordinator is included in the emergency after-hours team where tenants are impacted.

Reports To: Housing Services Manager

Key Duties & Responsibilities:

Tenant Support

• Identify the needs of the tenant population through mechanisms such as needs assessment or focus group discussions
• Plan, coordinate, develop and monitor programs and services that meet the needs of target groups of the tenant population
• Develop monthly events calendar. Develop informational flyers for programs and events as necessary. Update building bulletin boards and post up and distribute flyers for promotion
• Maintain good communication and interpersonal relationship with the public, tenants, service provider, internal department and external agencies
• Recruit and supervise volunteers to assist with program and service delivery
• Acknowledge concerns from tenants and resolve the issues if appropriate, and refer the matter to the next level supervisor as necessary
• Conduct remote wellness check by checking fob activities to check for activities in the last 24 hours on every other Saturday. If the tenant has no activity and doesn’t answer calls, go on site to conduct physical wellness check.

Building and Housing Services

• Arrange new tenant’s orientation and connect them to available services and programs; respond to related enquiries
• Handle tenant issues, complaints and emergency situations as directed by the Housing Services Manager
• Update and maintain tenant profile
• Maintain service records, statistics and report
• Report hazards, unusual occurrences, incidences and accidents
• Attend meetings and perform other related duties as required by the position
• Perform various inspections as needed on a regular basis, including unit inspections on a scheduled basis
• Arrange the maintenance staff or the contractor for necessary repairs and maintenance
• Communicate with contractors to coordinate site viewing and unit entry
• Contact related public services in the event of emergency or disturbances and contacts mental health services, home care providers or residents’ families as and when needed
• Responds to resident enquiries, complaints, and emergencies, and provides information and/or clarification as required and takes appropriate action
• Serves notices, which may include but not limited to RTB forms, rent arrears, chargeback arrears, NSF notices, and community notices
• Conducts or coordinates building maintenance as needed and on a regular basis
• Participate in tenant selection procedure by performing duties such as obtaining tenant information and completing documentation as required, conduct tour for potential tenants, coordinate tenants move in/move out
• Coordinate renovation for vacant suites
• Under the direction of the supervisor, liaise with the community partners such as BC Housing, contractors and tradesmen as required
• Attend in-service training as required
• Prepare keys for new tenants. Maintain and control key system and record for the property
• Collect rent and assist in annual rent review
• Performs documentation processes in YARDI software
• Support the process in collecting late payments or provides the payment plans for rent
• Support the administrative works such as answering phone calls and front desk reception duties, handling and filing the office documents and tenant files

Education, Training & Experience:

• Minimum completion of Grade 12 with two years' recent related experience or an equivalent combination of education, training and experience.
• Experience in dealing with people with mental health disabilities or vulnerable people.

Job Skills & Abilities:

• Ability to communicate effectively both verbally and in writing
• Ability to write and read English fluently; second language is considered an asset
• Physical ability to carry out the duties of the position
• Ability to work independently and to organize work
• Ability to identify emergencies and respond appropriately
• Ability to operate related office equipment
• Ability to resolve conflicts when dealing with vulnerable tenants with complex health and social issues
• Strong interpersonal skills

Other Requirements:

• Criminal Record Check with Vulnerable Sector Screening Required
• May be required to work on weekends as needed
• May be required to respond to tenant relation emergencies outside of office hours

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.