13619 - Settlement Program Coordinator

S.U.C.C.E.S.S.; Vancouver; On-site; CAD 42,000 - 46,000; Full time

Job summary

S.U.C.C.E.S.S. in Vancouver is seeking a Settlement Program Coordinator to support Community Integration Practitioners in delivering settlement services to newcomers, refugees and families in the Greater Vancouver area. The role contributes to program planning, service delivery and building local referral networks.

This is a temporary full-time position reporting to the Senior Settlement Manager. Responsibilities include developing service plans, delivering in person or remote settlement

Qualifications

• Bachelor's Degree in Social Sciences, Human Services, or a related field.
• Two years' experience with immigrants, refugees and newcomers.
• Two years' experience with diverse client groups and immigrant services.
• Experience building partnerships with employers, agencies and stakeholders.
• Experience planning and facilitating workshops and events.
• Experience delivering in-person and online services and special events.
• Knowledge of the local geographic area.
• Ability to work evenings and weekends as required.

Responsibilities

• Develops and implements newcomer settlement service plans with settlement program staff to support effective service delivery
• Delivers direct settlement services in person, by phone, online, or through outreach in the areas of Needs Assessment and Referrals, Information and Orientation, Employment-Related Services, Community Connections and Informal Language Training
• Provides program orientation to new team members
• Supports and trains Community Integration Practitioners to strengthen their knowledge of settlement, labour market, and immigration navigation for newcomers, citizens, refugees, and temporary residents
• Provides ongoing mentoring and coaching to program staff to support effective service implementation and quality employment and settlement outcomes for clients
• Stays current on changes affecting the program, including community and government services, policies, and procedures, and shares updates with staff to ensure clients receive accurate settlement information
• Builds relationships with local settlement organizations, school districts, and community partners to support networking and employment opportunities for newcomers
• Provides settlement assistance and support to newcomers arriving at YVR
• Organizes and delivers workshops, orientations, support groups, and other regional program activities for various client groups, including refugees, families, women, youth, and skilled workers, in collaboration with program staff
• Liaises with community service providers, government agencies, and other organizations in the region to develop active local referral networks for clients
• Resolves disputes or complaints from clients or settlement staff and escalates issues when necessary
• Submits accurate service records, statistics, and program reports to the Senior Settlement Manager within scheduled timelines
• Participates in internal and external meetings, agency events, and training sessions as approved by the Senior Settlement Manager
• Performs other related duties as assigned by the supervisor

Skills

Communication skills

Intercultural communication

Independent & collaborative work

Time management

Organizational skills

Workshop facilitation

Client engagement

Education

Bachelor's Degree in Social Sciences or related field

Tools

MS Office

Microsoft Teams

Zoom

Job description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Integrated Services for Newcomers

Program: Settlement & Family Services - Settlement Programs

Employment Type: Temporary Full-Time (35+ hours/week)

Number of Positions: 1

Compensation: $30.35 - $33.20 per hour

Contract Duration: December 1, 2026 - June 9, 2028

About the Position

The Settlement Program Coordinator supports and works collaboratively with Community Integration Practitioners to provide settlement services to temporary residents, naturalized citizens, newcomers, refugees, and their families within the Greater Vancouver area. This position contributes to service planning, supports the implementation of services, provides direct service delivery, and fosters development of active local referral networks for clients.

Reports to: Senior Settlement Manager

Key Duties & Responsibilities

• Develops and implements newcomer settlement service plans with settlement program staff to support effective service delivery
• Delivers direct settlement services in person, by phone, online, or through outreach in the areas of Needs Assessment and Referrals, Information and Orientation, Employment-Related Services, Community Connections and Informal Language Training
• Provides program orientation to new team members
• Supports and trains Community Integration Practitioners to strengthen their knowledge of settlement, labour market, and immigration navigation for newcomers, citizens, refugees, and temporary residents
• Provides ongoing mentoring and coaching to program staff to support effective service implementation and quality employment and settlement outcomes for clients
• Stays current on changes affecting the program, including community and government services, policies, and procedures, and shares updates with staff to ensure clients receive accurate settlement information
• Builds relationships with local settlement organizations, school districts, and community partners to support networking and employment opportunities for newcomers
• Provides settlement assistance and support to newcomers arriving at YVR
• Organizes and delivers workshops, orientations, support groups, and other regional program activities for various client groups, including refugees, families, women, youth, and skilled workers, in collaboration with program staff
• Liaises with community service providers, government agencies, and other organizations in the region to develop active local referral networks for clients
• Resolves disputes or complaints from clients or settlement staff and escalates issues when necessary
• Submits accurate service records, statistics, and program reports to the Senior Settlement Manager within scheduled timelines
• Participates in internal and external meetings, agency events, and training sessions as approved by the Senior Settlement Manager
• Performs other related duties as assigned by the supervisor

Education, Training and Experience

• Bachelor's Degree in Social Sciences, Human Services, or a related field
• Minimum of two (2) years' experience working with immigrants, refugees, temporary residents, naturalized citizens, and other eligible groups.
• Minimum of two (2) years' experience working with diverse client groups and immigrant-related services
• Experience building partnerships with employers, agencies, and other stakeholders
• Experience planning and facilitating workshops and events
• Experience delivering in-person and online services and special events
• Knowledge of the local geographic area

Job Skill and Abilities

• Excellent written and verbal communication skills
• Excellent interpersonal and intercultural communication skills
• Ability to work independently and collaboratively as part of a team
• Additional languages may be an asset when required to meet operational needs in serving communities with specific language requirements as this position supports a diverse newcomer families as part of our contractual obligations with IRCC and the Ministry of Post-Secondary Education and Future Skills
• Excellent program and people coordination skills
• Excellent resource management, time management, and organizational skills
• Strong technical skills in MS Office and web-based applications, such as Microsoft Teams and Zoom
• Excellent attention to detail and commitment to service delivery excellence
• Excellent group facilitation skills
• Ability to work with individuals and communities experiencing cultural adjustment challenges
• Ability to design, promote, deliver, and facilitate orientation and educational workshops

Additional Information

• Criminal Record Check is required
• Able to work evenings and weekends as required
• Ability to work in multiple locations within Greater Vancouver.

About S.U.C.C.E.S.S.

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.