13620 - Housing Services Coordinator

S.U.C.C.E.S.S.; Vancouver; On-site; CAD 38,000 - 45,000; Full time

Benefits offered by this job

Paid time off monthly wellness days

Additional agency holidays

3 weeks annual vacation (starting)

Company-funded pension (GRRSP)

Extended health & dental plan

Employee & family assistance programs

Access to wellness programs and more

Job summary

S.U.C.C.E.S.S. is seeking a Housing Services Coordinator to maintain occupancy across affordable housing properties, manage vacancy marketing, screening, leasing, move-in/out administration and rent reviews.

You will liaise with tenants, reference agencies, and internal teams to ensure compliant processes. You will report to the Housing Services Manager and contribute to program compliance, building policies, and tenant wellbeing.

Qualifications

• Diploma or degree in property management, business administration, social services, housing management, or a related field, or an equivalent combination of education and experience
• Experience in affordable housing, residential leasing, property management, or tenancy administration
• Knowledge of residential tenancy requirements and affordable housing eligibility processes
• Experience assessing tenants’ applications and verifying eligibility
• Proficiency with Microsoft Office and property management systems (Yardi is an asset)

Responsibilities

• Vacancy management and advertising to markets vacancies and maintain listings
• Screening of applicants and eligibility assessments per program guidelines
• Lease preparation, signing, and reviewing tenancy terms with applicants
• Move-in and move-out administration, condition inspections, and records
• Rent reviews and tenancy records management, including rent calculations
• Building premises compliance, safety, and coordination with vendors and RTB where needed

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Attention to detail

Organization

Problem solving

Multitasking

Teamwork

Education

Diploma or degree in property management or related field

Experience in affordable housing / tenancy administration

Tools

Microsoft Office

Yardi

Job description

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate and Asset Management

Program: Affordable Housing - Multiple Locations

Employment Type: Permanent Full-Time (35+ hours per week)

Number of Positions: 1

Compensation: $27.25 - $32.41 per hour

About the Position:

The Housing Services Coordinator is responsible for maintaining occupancy across affordable housing properties through vacancy marketing, applicant screening, eligibility assessment, leasing tenant onboarding, move-in and move-out administration, and rent reviews. The position serves as a primary contact for prospective tenants and supports consistent, accurate, and compliant tenanting processes.

Reports to: Housing Services Manager

Key Duties and Responsibilities:

Vacancy Management and Advertising

• Advertises and markets vacant units through approved channels
• Maintains accurate vacancy listings, waitlists, and applicant records
• Responds promptly and professionally to inquiries from prospective tenants, referral agencies, and community partners
• Schedules and conducts property and unit showings
• Coordinates the tenanting process to support occupancy targets and minimize vacancy periods

Applicant Screening and Eligibility Assessment

• Receives, reviews, and processes housing applications and supporting documents
• Assesses applicant eligibility against applicable program guidelines, operating agreements, and funder requirements
• Verifies income, household composition, residency status, and other required eligibility information
• Conducts applicant interviews or clarification meetings as required
• Completes applicant screening and reference checks in accordance with organizational policy
• Documents assessments, decisions, and recommendations accurately and confidentially
• Communicates application outcomes and next steps to applicants

Lease Preparation and Signing

• Coordinates unit offers, applicant acceptance, and pre-leasing requirements
• Prepares tenancy agreements, addenda, and related documentation
• Meets with approved applicants to review and sign tenancy agreements
• Explains tenancy terms, building policies, tenant rights, and tenant responsibilities
• Confirms receipt of required deposits, documents, and information before move-in

Move-In and Move-Out Administration

• Coordinates move-in and move-out dates with tenants and relevant internal teams
• Conducts move-in and move-out condition inspections and complete required reports
• Provides tenant orientation and information about building services, procedures, and amenities
• Ensures keys, access devices, and required tenancy documents are issued or returned
• Maintains accurate records of tenancy commencement, termination, and unit occupancy status
• Processes security deposit documentation and refunds in accordance with applicable requirements

Rent Reviews and Tenancy Records

• Conducts annual and periodic rent reviews in accordance with program and funding requirements
• Collects and verifies income and household information required for rent calculation
• Calculates tenant rent contributions and process rent adjustments where applicable
• Communicates rent changes and documentation requirements clearly to tenants
• Maintains complete, accurate, and confidential applicant and tenant files
• Prepares tenanting, leasing, occupancy, and rent review reports as required
• Processes rent cheques with the use of cheque scan equipment

Building Premises and Compliance

• Conducts at minimum weekly walk-throughs of premises, including the parkade, to ensure tenant compliance with building policies, rules and regulations
• Serves tenants with warnings and RTB notices when required
• Attends RTB hearings and serves as a witness when required
• Assists with providing access to vendors and trades people to the building or units in order to conduct their scope of work
• Responds to emergencies during working hours
• Assists with the arrangement of, and seeking donations for, tenant activities that foster a sense of community within the building
• Ensures compliance with H&S regulations and policies, including inspections and hazards control and report

Education, Training and Experience:

• Diploma or degree in property management, business administration, social services, housing management, or a related field, or an equivalent combination of education and experience
• Experience in affordable housing, residential leasing, property management, or tenancy administration
• Knowledge and experience with residential tenancy requirements and affordable housing eligibility processes
• Experience assessing tenants’ applications and verifying eligibility
• Experience preparing and administering residential tenancy agreements
• Proficiency with Microsoft Office and tenants or property management systems
• Knowledge and experience with Yardi are an asset
• Knowledge of the Residential Tenancy Act, Strata Property Act, and other related legislations and regulations
• Knowledge of BC Housing Management Commission programs is an asset
• Knowledge of community and social service programs for vulnerable populations is an asset

Job Skills, and Abilities:

• Strong customer service and interpersonal skills
• Strong verbal and written communication skills
• Strong attention to detail and accuracy skills
• Strong organizational, documentation, and record-keeping skills
• Strong relationship-building skills with internal and external partners/stakeholders
• Ability to solve complex issues with tact and diplomacy
• Ability to work in a fast-paced environment
• Ability to take initiative and be proactive on issues
• Ability to multitask and prioritize work effectively
• Ability to work independently and as a part of a team

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

• paid time off ‘monthly wellness days’ (up to 12 days per year)
• additional agency holidays (2 additional statutory holidays)
• 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
• company-funded pension (GRRSP)
• extended health & dental plan
• employee & family assistance programs
• access to wellness programs and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.