Settlement Programs & Community Partnerships Coordinator

ASPECT BC - Association of Service Providers for Employability and Career Training; Vancouver; On-site; CAD 42,000 - 46,000; Full time

Job summary

S.U.C.C.E.S.S. in Vancouver is seeking a Settlement Program Coordinator to support Community Integration Practitioners in delivering settlement services to newcomers, refugees and families in the Greater Vancouver area. The role contributes to program planning, service delivery and building local referral networks.

This is a temporary full-time position reporting to the Senior Settlement Manager. Responsibilities include developing service plans, delivering in person or remote settlement

Qualifications

• Bachelor's Degree in Social Sciences, Human Services, or a related field.
• Two years' experience with immigrants, refugees and newcomers.
• Two years' experience with diverse client groups and immigrant services.
• Experience building partnerships with employers, agencies and stakeholders.
• Experience planning and facilitating workshops and events.
• Experience delivering in-person and online services and special events.
• Knowledge of the local geographic area.
• Ability to work evenings and weekends as required.

Responsibilities

• Develops and implements newcomer settlement service plans with settlement program staff to support effective service delivery
• Delivers direct settlement services in person, by phone, online, or through outreach in the areas of Needs Assessment and Referrals, Information and Orientation, Employment-Related Services, Community Connections and Informal Language Training
• Provides program orientation to new team members
• Supports and trains Community Integration Practitioners to strengthen their knowledge of settlement, labour market, and immigration navigation for newcomers, citizens, refugees, and temporary residents
• Provides ongoing mentoring and coaching to program staff to support effective service implementation and quality employment and settlement outcomes for clients
• Stays current on changes affecting the program, including community and government services, policies, and procedures, and shares updates with staff to ensure clients receive accurate settlement information
• Builds relationships with local settlement organizations, school districts, and community partners to support networking and employment opportunities for newcomers
• Provides settlement assistance and support to newcomers arriving at YVR
• Organizes and delivers workshops, orientations, support groups, and other regional program activities for various client groups, including refugees, families, women, youth, and skilled workers, in collaboration with program staff
• Liaises with community service providers, government agencies, and other organizations in the region to develop active local referral networks for clients
• Resolves disputes or complaints from clients or settlement staff and escalates issues when necessary
• Submits accurate service records, statistics, and program reports to the Senior Settlement Manager within scheduled timelines
• Participates in internal and external meetings, agency events, and training sessions as approved by the Senior Settlement Manager
• Performs other related duties as assigned by the supervisor

Skills

Communication skills

Intercultural communication

Independent & collaborative work

Time management

Organizational skills

Workshop facilitation

Client engagement

Education

Bachelor's Degree in Social Sciences or related field

Tools

MS Office

Microsoft Teams

Zoom

Job description

S.U.C.C.E.S.S. in Vancouver is seeking a Settlement Program Coordinator to support Community Integration Practitioners in delivering settlement services to newcomers, refugees and families in the Greater Vancouver area. The role contributes to program planning, service delivery and building local referral networks.

This is a temporary full-time position reporting to the Senior Settlement Manager. Responsibilities include developing service plans, delivering in person or remote settlement