Tenant Support Worker

Area Transition Society; Hope; On-site; CAD 57,000 - 63,000; Full time

Job summary

Cedar Strong Prevention & Intervention Society is seeking Tenant Support Workers for a new Hope facility. You will provide day-to-day emotional, social, and practical support to tenants facing mental health concerns, homelessness, or disabilities.

You will help with planning, advocacy, life skills, and access to community resources, aiming for greater independence and stability. As part of a unionized, full-time team, you’ll work in a supportive housing environment, coordinating with health-care

Qualifications

• Diploma in Community Social Services or related human-services field.
• At least one year of recent related experience.
• Current CPR, First Aid and FoodSafe certifications.

Responsibilities

• Participate in individualized case planning with tenants, care providers, and families.
• Interview tenants to identify goals, strengths, needs, and services.
• Develop and maintain care plans, progress reports, and documentation.
• Provide supportive counselling and practical assistance.
• Assist tenants with life skills such as hygiene, budgeting, meal planning, and appointments.
• Advocate for tenants with landlords, services, and community resources.
• Coordinate transportation and accompany tenants to appointments when needed.
• Maintain confidentiality and professional boundaries.

Skills

Empathy & rapport building

Case planning

Crisis intervention

Communication (verbal)

Documentation & reporting

Team collaboration

Education

Diploma in Community Social Services

CPR certification

First Aid certification

FoodSafe certification

Job description

Cedar Strong Prevention & Intervention Society
Location:Hope, BC
Job Type:Full-time, unionized position
Number of Positions:3
Wage:$27.54 per hour — Wage Grid 11
Hours:40 hours per week
Reports to:Housing Manager
Anticipated Start Date:To be determined based on facility opening and operational readiness

About Cedar Strong

Cedar Strong Prevention & Intervention Society provides supportive, client-centred services to individuals and families in Hope and the surrounding communities.

We are seeking compassionate, resourceful, and dependableTenant Support Workersto join the team at our new supportive housing facility.

The Tenant Support Worker provides day-to-day emotional, social, and practical support to tenants who may be experiencing mental-health concerns, substance use, developmental or physical disabilities, homelessness, or other barriers to maintaining stable housing.

Through individualized case planning, advocacy, supportive counselling, life-skills development, and connection to community resources, this position helps tenants work toward greater independence, stability, safety, and community inclusion.

Key Responsibilities

• Participate in individualized case planning with tenants, health-care providers, families, and other members of the support network.
• Interview tenants to identify their goals, strengths, needs, preferences, and appropriate services.
• Gather relevant information from families, care providers, and community agencies with appropriate authorization.
• Develop and maintain behavioural support plans, care plans, progress reports, and other case-management documentation.
• Provide supportive counselling, encouragement, modelling, and practical assistance.
• Support tenants in developing and maintaining life skills, including:
• Personal hygiene and self-care
• Household cleaning and organization
• Meal planning and preparation
• Budgeting and meeting financial obligations
• Making and attending appointments
• Communication and interpersonal skills
• Advocate for tenants in areas such as landlord-tenant concerns, financial assistance, community services, education, employment, recreation, and volunteer opportunities.
• Identify community-based social, economic, recreational, educational, health, and employment resources that meet tenants’ needs.
• Provide tenants with clear information about available programs and assist them in accessing appropriate services.
• Arrange transportation and accompany tenants to appointments, programs, services, and approved community activities when required.
• Observe tenants and recognize changes in their physical, emotional, cognitive, or behavioural well-being.
• Identify and assess potential emergency or crisis situations and implement appropriate short-term response strategies.
• Respond to medical, behavioural, safety, overdose, and other emergency situations in accordance with established procedures.
• Report concerns, incidents, and changes in tenant well-being to the appropriate supervisor.
• Provide feedback regarding tenant needs, progress, participation, and support requirements.
• Assist with medication support and provide medication reminders in accordance with established policies and procedures.
• Receive and respond appropriately to tenant questions, concerns, feedback, and complaints.
• Complete accurate and timely care plans, case notes, progress reports, statistics, incident reports, and daily logs.
• Communicate and coordinate with staff, health-care providers, families, community agencies, and other service partners.
• Maintain confidentiality and appropriate professional boundaries.
• Perform other related duties as assigned.

Qualifications

• Diploma in Community Social Services or a related human-services field.
• At least one year of recent, related experience.
• An equivalent combination of education, training, and experience may be considered.
• Current CPR certification.
• Current First Aid certification.
• Current FoodSafe certification.
• Experience supporting individuals affected by homelessness, substance use, mental-health concerns, disabilities, or other complex circumstances is considered an asset.

Skills and Abilities

• Ability to establish and maintain respectful, professional relationships with tenants.
• Strong verbal and written communication skills.
• Ability to document and relay information clearly, accurately, and concisely.
• Case-management, care-planning, and advocacy skills.
• Conflict-resolution, de-escalation, and crisis-intervention skills.
• Ability to recognize and respond appropriately to changes in tenant behaviour, functioning, health, or safety.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently with limited supervision and cooperatively as part of a team.
• Strong organization, prioritization, time-management, and stress-management skills.
• Ability to adapt to changing priorities and unforeseen situations.
• Ability to maintain confidentiality, professional boundaries, and ethical practice.
• Ability to respond calmly and effectively during emergencies.
• Physical ability to perform the duties of the position.

Working Conditions

This position works in a supportive housing environment and involves regular contact with individuals who may be experiencing homelessness, poverty, substance use, mental-health concerns, disabilities, and other complex life circumstances.

Tenant Support Workers may be required to respond to overdoses, administer naloxone within their training and organizational procedures, manage conflict, and respond to unexpected medical, behavioural, or safety situations.

The role requires emotional resilience, patience, sound judgment, ethical decision-making, and the ability to remain calm under pressure. Employees must treat all individuals with dignity and respect regardless of culture, ethnicity, religion, socioeconomic circumstances, sexual orientation, gender identity, age, or physical or mental ability.

Applicants must be available to work a varied schedule, which may include weekdays, evenings, and weekends.

Additional Information

This position is connected to a new facility that remains under development. The anticipated start date and work arrangements may be adjusted based on construction completion, facility readiness, program implementation, onboarding requirements, tenant needs, staffing levels, and operational requirements.

Any adjustments will be made in accordance with the applicable collective agreement, employment standards legislation, and Cedar Strong policies.

Cedar Strong Prevention & Intervention Society thanks all applicants for their interest. Only candidates selected for an interview will be contacted.