Technical Support Specialist - entry level

The Polyglot Group; São Paulo; Hybrid; BRL 30,000 - 50,000; Full time

Job summary

A leading technology firm based in São Paulo is offering an entry-level Technical Support Specialist role. The successful candidate will respond to technical and installation issues related to solar systems to ensure customer satisfaction. Responsibilities include troubleshooting, monitoring installations, and maintaining records. Candidates should have a technical education in electrical engineering, experience in CRM, and excellent communication skills in English. This role supports a remote working arrangement with occasional travel to sites.

Qualifications

• Technical/engineering education in photovoltaic or electrics/electronics.
• Experience in CRM is an asset.
• Good knowledge of computer and web tools.
• Knowledge of the solar industry or high-tech products is appreciated.
• Excellent verbal and written communication in English.

Responsibilities

• Assess, analyze, advise, and resolve technical issues.
• Monitor existing installations and identify issues.
• Track technical issues via CRM.

Skills

Technical/engineering education in photovoltaic or electrics/electronics

Excellent verbal and written communication in English

Experience in CRM (Salesforce Service Cloud, Odoo)

Good knowledge in the use of computer and web tools

Education

Technical education related to Electrical Engineering

Job description

-----This is an entry-level opportunity with growth potential-----

Candidates must be located in the Manaus OR Sao Paulo areas.

Electrical engineering or electrical education required.

The main function of the Technical Support Specialist is to respond to technical and installation problems of solar installers and battery systems in order to ensure total customer satisfaction.

Contact with customers and installers will be by telephone, e-mail, written communication and on-site.

As the primary area of responsibility, the Technical Support Specialist will:

• Accurately and efficiently assess, analyze, advise, and resolve technical issues on products.
• Monitor existing installations via online monitoring portal (EMA) and identify installation issues.
• Track technical issues via CRM.

In addition, the Technical Support Specialist must:

• Troubleshoot on electrical product issues.
• Be able to manage time effectively and efficiently and carry out projects and assignments in a cost-effective manner.
• Treat all contacts, installers and customers with respect, professionalism and patience.
• Be proficient in the installation of Internet routers and bridging devices, understanding and recognizing different wiring and equipment.
• Have an eye for detail, be punctual and organized.
• Respond to any request, question, concern or problem of the installer or customer through a courteous, knowledgeable and authoritative presentation.
• Maintain consistent notes and records of conversations and data collected during service calls.

Profile:

• Technical/engineering education in photovoltaic or electrics / electronics.
• Experience in CRM (Salesforce Service Cloud, Odoo, or equivalent) is an asset.
• Good knowledge in the use of computer and web tools.
• Knowledge of the solar industry or high-tech products is highly appreciated.
• Autonomous and organized, able to work in a team.
• Excellent verbal and written communication in English.
• Comfortable in fast-growing and fast-changing environments
• Preferred place to work: Home Office.
• Able to occasionally travel onsite to customers.