Technical Assistant

Jobtailor; Campinas; Presencial; BRL 27 900 - 46 872; Tempo integral

Resumo da oferta

Jobtailor is seeking a diligent administrator to coordinate technician routes and supervise customer service operations. You will direct installation and service processes, monitor quality indicators, and implement improvements to boost customer satisfaction.

This role involves handling work orders for installations, repairs, and disconnections across multiple services. The ideal candidate has a completed high school diploma, solid Excel and Windows skills, and familiarity with quality and

Qualificações

• Completed high school diploma (with certificate).
• Intermediate knowledge of Excel and Windows.
• Knowledge of quality and productivity indicators.

Responsabilidades

• Manage technician routes.
• Monitor and handle customer service activities, administratively directing the execution of processes related to installations, faults, address changes and provisioning.
• Support control of quality indicators related to installations, address changes and repairs.
• Implement process improvement actions related to customer satisfaction, based on scores and TDNA responses.
• Make corrections to work orders for installations, repairs and disconnections (telephone line, broadband, TV).
• Manage compliance with Anatel indicator deadlines.
• Manage execution of escalations, V customers and VIP customers.
• Monitor backlog and prioritize emails.
• Report on daily issues/problems.
• Update operational reports.

Conhecimentos

Customer service

Process improvement

Reporting

Formação académica

High school diploma

Ferramentas

Excel

Windows

Descrição da oferta de emprego

Responsibilities

• Manage technician routes;
• Monitor and handle customer service activities, administratively directing the execution of processes related to installations, faults, address changes and provisioning;
• Support control of quality indicators related to installations, address changes and repairs;
• Implement process improvement actions related to customer satisfaction, based on scores and TDNA responses;
• Make corrections to work orders for installations, repairs and disconnections (telephone line, broadband, TV);
• Manage compliance with Anatel indicator deadlines;
• Manage execution of escalations, V customers and VIP customers;
• Monitor backlog and prioritize emails;
• Report on daily issues/problems;
• Update operational reports.

Requirements

• Completed high school diploma (with certificate);
• Intermediate knowledge of Excel and Windows;
• Knowledge of quality and productivity indicators.

Core Competencies

Demonstrates strong capabilities in managing technician routes and customer service activities, with a focus on process improvement and compliance with quality indicators. Proficient in handling operational reports and addressing customer needs effectively.

Tools & Technologies

• Excel
• Windows