Customer Relationship Specialist I – Customer Service/Technical Support

Jobtailor; Salvador; Presencial; BRL 22 320 - 35 712; Tempo integral

Resumo da oferta

Jobtailor in Salvador, Brazil seeks a customer support specialist to handle B2B inquiries about telephony, broadband and TV services. You will respond clearly and calmly, probing to identify needs and provide practical solutions.

This role requires good verbal communication, basic computer skills, and the ability to work with an on-site team at the Cabula unit. Training is provided; 18+ and high school diploma required.

Qualificações

• Must be at least 18 years old.
• Completed high school education.
• Excellent verbal communication skills.
• Basic computer skills required.
• Must have a desktop or laptop with internet.
• Preferably reside near Atento Cabula unit.

Responsabilidades

• Handle inbound B2B customer inquiries for telephony, broadband and TV services.
• Provide cordial, objective service and probe to identify customer needs.
• Address varying situations reported by customers.

Conhecimentos

Verbal communication

Customer service

Problem probing

Formação académica

High School Diploma

Ferramentas

Basic Computer Skills

Internet access

Desktop/Laptop

Descrição da oferta de emprego

Responsibilities

• Handle inbound contacts from business (B2B) customers who use telephony, broadband, and TV services; customers reach out to ask questions or request technical support for their products.
• Provide service in a cordial and objective manner, conducting effective probing to identify the customer's needs and offer practical solutions.
• Each interaction may involve addressing different types of situations reported by the customer.

Requirements

• Be at least 18 years old.
• Education: Completed high school.
• Good verbal communication skills.
• Basic computer skills.
• Must have a desktop or laptop computer with internet access to complete the online training.
• Preferably reside near the Atento Cabula unit.

Core Competencies

Demonstrates strong verbal communication skills and the ability to provide effective technical support to B2B customers using telephony, broadband, and TV services. Capable of identifying customer needs and offering practical solutions in a cordial manner.