Technical Assistant

Jobtailor; João Pessoa; Presencial; BRL 35 000 - 65 000; Tempo integral

Resumo da oferta

Jobtailor in Brazil seeks a dedicated professional to manage customer service operations, ensuring accurate installation, fault repair and provisioning processes are executed smoothly. You will monitor quality indicators, support health and safety compliance, and contribute to continual process improvements while maintaining clear reporting and teamwork across the service delivery team.

Experience with Anatel compliance and TDNA-based performance measures is a plus; willingness to work in a

Qualificações

• High School Diploma required.
• Good communication skills and ability to work in a team.
• Higher education certifications are a plus.
• Be disciplined and proactive in daily activities.

Responsabilidades

• Monitor and handle customer service activities, directing installation, fault repair and provisioning processes.
• Maintain the Occupational Health and Safety Management System requirements.
• Participate in occupational health and safety programs.
• Implement environmental management best practices per policy.
• Support control of quality indicators related to installations, address changes and repairs.
• Suggest process improvements to improve customer satisfaction based on TDNA scores.
• Make corrections to service orders for installations, repairs and disconnections.
• Ensure compliance with Anatel indicator deadlines.
• Manage escalations and monitor backlog.
• Report daily situations and update operational reports.

Conhecimentos

Customer service management

Process improvement

Occupational health and safety

Quality indicator monitoring

Team collaboration

Installation management

Fault repair management

Service order corrections

Backlog monitoring

Operational reporting

Good communication

Discipline

Proactivity

Teamwork

Formação académica

High School Diploma

Higher education certifications

Descrição da oferta de emprego

Responsibilities

• Monitor and handle customer service activities, administratively directing the execution of processes related to installation, fault repair and provisioning.
• Meet the requirements for maintaining the Occupational Health and Safety Management System.
• Participate in occupational health and safety programs.
• Be familiar with Telefónica's Environmental Policy and implement it in daily activities to ensure the company's environmental management best practices.
• Support control of quality indicators related to installations, change of address and repairs.
• Implement process improvement actions related to customer satisfaction, based on TDNA scores and responses.
• Make corrections to service orders for installations, repairs and disconnections (telephone line, broadband, TV).
• Manage compliance with Anatel indicator deadlines.
• Manage execution of escalations.
• Monitor backlog.
• Report on daily situations and problems.
• Update operational reports.

Requirements

• High school diploma.
• Good communication skills and ability to work in a team.
• Higher education certifications are a plus.
• Be disciplined and proactive in your daily activities.

Core Competencies

Demonstrates strong capabilities in customer service management, process improvement, and compliance with health and safety standards. Proficient in monitoring quality indicators and implementing environmental management practices.

Highest-signal resume keywords

• Customer Service Management
• Process Improvement
• Occupational Health And Safety Compliance
• Quality Indicator Monitoring
• Team Collaboration

Hard Skills

• Installation Management
• Fault Repair Management
• Service Order Corrections
• Backlog Monitoring
• Operational Reporting

Soft Skills

• Good Communication Skills
• Discipline
• Proactivity
• Teamwork

Certifications & Qualifications

• High School Diploma
• Higher Education Certifications

Industry Keywords

• Occupational Health And Safety Management System
• Environmental Policy
• Anatel Compliance
• TDNA Scores
• Customer Satisfaction