Team Leader

Jobtailor; Barueri; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Jobtailor seeks an experienced operations and delivery leader to steer technology, product or services teams in a client-facing environment in Barueri, SP. You will drive performance, ensure KPI and SLA compliance, and align deliveries with the company OKRs.

You will manage cross-functional processes, lead crisis management, mentor talent, engage with executives and vendors, and push continuous improvement initiatives to raise productivity and reliability.

Qualificações

• Experience leading technology, product or services teams.
• Strong command of operational indicators and metric-driven management.
• Analytical capacity and a systemic view of processes.
• Experience in environments with corporate clients and SLA-based contracts.
• Maturity in crisis management and decision-making under pressure.
• Excellent executive communication—from the boardroom to technical squads.
• Azure/AWS certifications (AZ-900/104/305 or higher) preferred.
• Knowledge of operational governance in tech companies preferred.
• Experience with OKRs and strategic management preferred.
• Stakeholder management in high-complexity environments preferred.
• Experience in digital transformation and platform modernization.
• Certifications: AZ-900/AZ-104/AZ-305; AWS Cloud Practitioner/Solutions Architect

Responsabilidades

• Lead technology, product or services teams to deliver client projects.
• Define and monitor operational indicators and KPIs.
• Coordinate vendor relationships and governance.
• Drive continuous improvement and crisis management.
• Communicate effectively with executives and technical squads.
• Develop talent and foster a collaborative, results-oriented culture.

Conhecimentos

Leadership of technology, product or/d

Descrição da oferta de emprego

Responsibilities

• Ensure operational excellence, predictability of deliveries and continuous improvement of the team’s performance, ensuring compliance with contracted KPIs and the company’s strategic OKRs
• Ensure pace and predictability of design, development and delivery processes
• Ensure compliance with operational and contractual indicators (SLA, quality, efficiency, productivity)
• Define, monitor and improve performance and quality metrics
• Proactively identify risks and deviations in indicators
• Lead structured action plans to recover performance
• Act as the strategic focal point in the operational relationship with clients
• Support critical discussions: incidents, changes, requests and crises
• Lead war rooms when necessary, ensuring rapid stabilization and clear communication
• Strengthen Vertem’s perception of value and reliability
• Identify opportunities for technical and operational optimization
• Structure continuous improvement initiatives focused on efficiency and quality
• Evolve the working model, seeking productivity gains and reduction of rework
• Coordinate the development and delivery team with a focus on high performance
• Foster a healthy, collaborative and results-oriented environment
• Develop talent, acting as a technical and behavioral mentor
• Encourage engagement and a sense of ownership
• Manage vendors contracted by the team
• Ensure alignment of deliveries, quality and SLAs
• Integrate vendors into the area’s governance model
• Ensure the team contributes directly to the company’s OKRs
• Support leadership in analyzing deviations and building structured plans
• Maintain fluid communication with other areas and executives

Qualifications

• Experience leading technology, product or services teams
• Solid technical background in IT (see section above — prerequisite)
• Strong command of operational indicators and metric-driven management
• Analytical capacity and a systemic view of processes
• Experience in environments with corporate clients and SLA-based contracts
• Maturity in crisis management and decision-making under pressure
• Excellent executive communication — from the boardroom to technical squads
• Azure certifications (AZ-900, AZ-104, AZ-305 or higher) and/or AWS (Cloud Practitioner, Solutions Architect) — preferred
• Knowledge of operational governance in technology companies — preferred
• Experience with OKRs and strategic management — preferred
• Management of multiple stakeholders in high-complexity environments — preferred
• Experience in digital transformation and platform modernization processes — preferred
• Certifications: AZ-900; AZ-104; AZ-305; AWS Cloud Practitioner; AWS Solutions Architect