Team Lead - Key Account Management, Home Entertainment

Amazon; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a dynamic SVS Team Lead to oversee a team of Brand Specialists. This pivotal role focuses on enhancing vendor performance and ensuring exceptional customer experiences through strategic planning and collaboration. The ideal candidate will possess strong people management skills and a proactive approach to business performance. Join a company that values diversity and inclusion, and be part of a culture that empowers you to make a significant impact from day one. If you are passionate about driving results and fostering talent growth, this opportunity is perfect for you.

Qualificações

• Bachelor's degree required for the role.
• Experience in retail, fashion, consumer goods, or consulting is essential.

Responsabilidades

• Manage relationships with key vendors and set priorities based on their needs.
• Lead a team of Brand Specialists to develop joint business plans.

Conhecimentos

People Management

Stakeholder Relationship Building

Proactivity

Business Performance Ownership

English Proficiency

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

This is a vacancy that aims to collect talent for future positions.

At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. We act intentionally to ensure our internal environment reflects the plurality of the businesses we serve and the customers we serve.

In Brazil, we have a Diversity, Equity, and Inclusion squad formed by representatives from different roles and areas, understanding that this agenda benefits from diverse perspectives and experiences. Our leadership is committed to sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. We recognize that ‘Success and Scale Bring Broad Responsibility’.

Our affinity groups, built from volunteers across different businesses, actively participate in defining our DE&I strategies. They serve as ambassadors of this agenda and will support new employees from Day 1. Our groups include: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities (to be launched in 2022).

Amazon is seeking an SVS Team Lead to manage a team of Brand Specialists. Strategic Vendor Services (SVS) helps Amazon's strategic vendors grow and deliver excellent customer experiences by working on key retail levers such as selection, availability, operational efficiency, catalog quality, and marketing.

The service is delivered mainly through Brand Specialists assigned to specific vendors. The Team Lead will be responsible for impacting a large group of vendors through their team, focusing on improving vendor performance, ensuring satisfaction, and enhancing team productivity. Collaboration with Vendor Managers and Category Leaders will be essential for strategic planning and decision-making. The role also involves contributing to continuous service improvements and innovation.

Key responsibilities include:

1. Partnering with Vendor Managers, Account Managers, and category functions to set priorities and goals based on vendor needs.
2. Managing relationships with key vendors subscribed to SVS.
3. Leading a team of Brand Specialists to develop joint business plans and deliver business impact.
4. Regularly auditing metrics to improve vendor and employee experience.
5. Working with the BR SVS Central team to promote tool adoption and offshore process efficiencies.
6. Developing team skills and resource allocation to vendors, fostering talent growth within Amazon.

Minimum requirements:

• Bachelor's degree.
• Experience in retail, fashion, consumer goods, or consulting.
• Proactivity in ownership and business performance.
• Ability to build effective stakeholder relationships.
• Business proficiency in English (written and verbal).
• People management skills.

Amazon’s inclusive culture empowers employees to deliver the best results. If you require workplace accommodations during the application or onboarding process, please visit this link for more information.