Team Lead - Key Account Management, AVS BR Books

Amazon; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is looking for a dynamic SVS Team Lead to drive growth and enhance customer experience for strategic vendors. This role involves overseeing a team of Brand Specialists, managing vendor relationships, and collaborating with various teams to set operational goals. The ideal candidate will possess strong people management skills, a proactive approach to business performance, and the ability to build effective stakeholder relationships. Join a company committed to diversity and inclusion, where your contributions will help shape the future of vendor services.

Qualificações

• Bachelor’s degree required with experience in retail or consulting.
• Strong people management and stakeholder relationship skills are essential.

Responsabilidades

• Manage relationships with top-tier vendors and lead a team of Brand Specialists.
• Set priorities and operational goals based on vendor needs.

Conhecimentos

People management skills

Stakeholder relationship building

Business performance drive

Proactive ownership

Business proficiency in English

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

Job Vacancy: SVS Team Lead

This vacancy aims to attract talent for future positions at Amazon Brazil. We value Diversity, Equity, and Inclusion (DEI) in all our roles. Our DEI initiatives include a dedicated squad with representatives from various roles and areas, committed to fostering an inclusive environment that reflects the diversity of our customers and business.

Our affinity groups, such as BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities, actively contribute to our DEI strategies and support new team members from Day 1. These groups serve as ambassadors for our DEI agenda, embodying Amazon's principle of ‘It’s always Day 1’.

Role Overview

Amazon seeks a SVS Team Lead to oversee a team of Brand Specialists within the Strategic Vendor Services (SVS). This service aims to support Amazon’s strategic vendors in growth and customer experience enhancement by managing key retail levers such as selection, availability, operational efficiency, catalog quality, and marketing.

The Team Lead will be responsible for delivering impact to vendors through team management, ensuring vendor performance improvements, maintaining high satisfaction levels, and continuously enhancing team productivity. Collaboration with Vendor Managers and Category Leaders will be essential for strategic alignment and decision-making.

Key Responsibilities

1. Partner with Vendor Managers, Account Managers, and retail category teams to set priorities and operational goals based on vendor needs.
2. Manage relationships with top-tier vendors subscribed to SVS.
3. Lead a team of Brand Specialists, developing joint business plans and driving business impact.
4. Regularly review metrics to improve vendor and employee experiences across categories.
5. Coordinate with the BR SVS Central team to promote tool adoption, offshore process integration, and team productivity.
6. Develop team skills and allocate resources effectively, fostering talent growth within Amazon.

Minimum Qualifications

• Bachelor’s degree.
• Experience in retail, fashion, consumer goods industries, or consulting.
• Proactive ownership and business performance drive.
• Ability to build effective stakeholder relationships.
• Business proficiency in English (written and verbal).
• People management skills.

Additional Information

We are committed to an inclusive culture that empowers our Amazonians. If you need workplace accommodations during the application or onboarding process, please visit this link for more information. If your region isn't listed, contact your Recruiting Partner.