Support Engineer, SAP BW (Evergreen)

Jobgether; Brasil; Teletrabalho; BRL 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work in Brazil

Flexible hours

Global team exposure

Learning opportunities

Resumo da oferta

Jobgether, on behalf of a partner company, seeks a Support Engineer, SAP BW (Evergreen) based in Brazil. The role provides expert remote support for SAP BW environments across 4.x, ECC, and HANA landscapes.

You will troubleshoot, model data, and optimize performance while working with customers to deliver reliable solutions in a global, 24x7 support setting.

Fluent Portuguese and English are required, with strong customer focus and the ability to work independently in a remote Brazil-based setup.

Qualificações

• Bachelor's degree in Computer Science or equivalent experience.
• 5+ years of SAP experience with SAP BW, Basis, NetWeaver and integration.
• Hands-on BW modeling, ETL, BEx, and performance tuning.
• Experience with databases and OS platforms; strong troubleshooting.
• Customer-focused mindset with strong communication skills.

Responsabilidades

• Troubleshoot and resolve complex SAP BW issues including data loads and performance.
• Collaborate with customers to understand requirements and deliver high-quality support.
• Support SAP BW customizations and provide technical recommendations.
• Develop and implement fixes for BW defects and data issues.
• Provide guidance on SAP BW topics to accounts and customers.
• Use remote tools to diagnose issues across environments; participate in 24x7 rotation.
• Contribute to internal knowledge bases and process improvements.

Conhecimentos

SAP BW

BW modeling

ETL

Performance tuning

Problem solving

Customer focus

Formação académica

Bachelor’s degree in Computer Science

Ferramentas

SAP NetWeaver

BEx

Data modeling tools

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Engineer, SAP BW (Evergreen) based in Brazil.

This role provides expert remote support for mission-critical SAP BW environments across 4.x, ECC, and HANA landscapes.
You will work on complex technical challenges involving BW architecture, data modeling, ETL, integrations, and performance.
The position combines deep SAP expertise with hands-on troubleshooting in highly customized client environments.
You will collaborate directly with customers to understand their needs and deliver reliable, high-quality solutions.
The role also offers opportunities to advise key accounts, improve support processes, and contribute to internal technical resources.
You will work within a global support organization and participate in a 24x7x365 support rotation with flexible working hours.
Strong customer focus, technical curiosity, and the ability to remain effective under pressure are essential to success.

Accountabilities:

• Troubleshoot and resolve complex SAP BW issues involving data loads, InfoProviders, queries, data integrity, and system performance.
• Work closely with customers to understand technical requirements, investigate issues, and deliver high-quality support.
• Support SAP BW customizations and provide technical recommendations aligned with best practices.
• Develop and implement fixes for BW defects and data-related issues.
• Provide technical and functional guidance on SAP BW topics to key accounts and customers.
• Use remote-access capabilities and proprietary tools to diagnose and resolve issues across test and client environments.
• Participate in a global 24x7x365 support rotation and adapt working hours as required by customer and business needs.
• Contribute to internal knowledge bases, diagnostic tools, documentation, and continuous process improvements.
• Take on additional job-related responsibilities based on business needs, role progression, and available opportunities.

Requirements

• Bachelor’s degree in Computer Science or equivalent professional experience.
• 5+ years of SAP experience with deep knowledge of SAP BW, Basis, NetWeaver, and system integration.
• Strong hands-on experience with BW modeling, ETL, BEx, and performance tuning.
• Experience working with major database technologies and operating system platforms.
• Strong troubleshooting skills, persistence, and a structured approach to complex problem solving.
• Customer-focused mindset with the ability to build and maintain long-term professional relationships.
• Strong understanding of application functionality, database tables, and system relationships.
• Excellent verbal, written, interpersonal, and presentation skills.
• High attention to detail and the ability to learn new technologies and concepts quickly.
• Ability to work independently while also collaborating effectively within a global team.
• Ability to remain calm, professional, and solution-oriented in high-pressure situations.
• Comfortable working in both office and remote environments, including a virtual home-based setup.
• Fluent Portuguese and English are required; Spanish is considered a plus.
• Knowledge of SAP Analytics Cloud (SAC) is helpful but not essential.

Benefits

• Remote work opportunity based in Brazil.
• Flexible working arrangements within a global support environment.
• Exposure to mission-critical SAP environments and complex enterprise technology landscapes.
• Opportunities to work directly with customers and advise key accounts on technical and functional matters.
• Opportunities to expand technical expertise through challenging support cases and continuous learning.
• Collaboration with international teams and professionals across a global organization.
• Opportunities to contribute to knowledge-sharing, diagnostic tools, and process improvement initiatives.
• Compensation, bonuses, and benefits designed to recognize skills and performance.
• A collaborative environment focused on professional growth, learning, and meaningful work.
• Exposure to a diverse and inclusive international workplace with opportunities to contribute to broader community initiatives.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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