SAP iXp Intern - Support Engineer at Technical Support - Data & Platform ABAP

SAP; São Leopoldo; Híbrido; BRL 20 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Learning and mentoring programs

Resumo da oferta

SAP is offering an iXp Intern - Support Engineer position in Data & Plattform ABAP, São Leopoldo, Brazil. This hybrid role spans three days on-site and emphasizes learning across SAP Data & Plattform topics.

You will join the ABAP Team within Technical Support to assist global customers, learn a broad set of technical and business processes, and contribute to continuous improvement through documentation and knowledge sharing.

Qualificações

• Fluent English is required (oral/written).
• You must be a proactive and solution-oriented university student currently enrolled in an IT-related course.
• Ability to troubleshoot and perform root-cause analysis on business-critical issues.
• Strong communication and customer-focused approach.
• Basic knowledge in SQL/database architecture is beneficial.

Responsabilidades

• Support SAP software used by global customers via live calls, chat, and CRM.
• Investigate and resolve critical system issues within established timelines.
• Communicate effectively with peers, customers, and management.
• Share knowledge by creating Knowledge Base Articles and collaborating with teams.
• Assist in ensuring SAP environments remain operational, secure and integrated.

Conhecimentos

English proficiency

Internship mindset

Troubleshooting

Customer focus

SQL knowledge

Formação académica

University IT-related course

Ferramentas

CRM tools

Descrição da oferta de emprego

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern - Support Engineer at Technical Support - Data & Platform ABAP

Location: São Leopoldo, Brazil [hybrid position, 3 days per week working from the office]

We are looking for an intern to join the SAP Data & Plattform ABAP Team team to support our global customers on the SAP Data & Plattform topics. In our team, you will have the opportunity to learn a vast range of technical topics as well as business processes.

• Support SAP software that is being used by industries, governments, and multinational companies around the globe.
• Investigate and resolve critical system issues via live calls, real-time chat channel and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer elegant solutions within established timelines;
• Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
• Constantly empathize with our customers and call them whenever necessary;
• Be a team player that is both eager to learn and to share knowledge;
• You will share knowledge by creating Knowledge Base Articles, exchanging experiences, and discussing solutions with colleagues and collaborating in forums.
• Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement.
• You will help ensuring SAP customers' systems and environments remain operational, accessible, secure and adequately integrated in their landscapes, as well as assist them in solving associated issues.
• You will learn many technical and business-related topics through classroom training, remote training sessions, mentoring and e-learning offerings.
• You will monitor and enable SLA fulfillment via queue monitoring.
• When needed, you will report errors to development teams.
• Conduct root-cause analysis of product and configuration issues.
• Meet, work and talk with colleagues and customers from all around the world!

What You’ll Bring

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

• You must be a proactive and solution-oriented University Student currently enrolled to an IT related course with at least 2 years until graduation.
• Fluent English is required (oral/written), as you will be in contact with customers and colleagues globally via email, internal systems, and phone on a daily basis.
• Ability to troubleshoot, perform root-cause analysis and work in business-critical issues while managing own time effectively is key.
• Have customer focus, strong communication skills (oral/written) and flexible approach to working in global teams.
• Basic knowledge in SQL/database architecture, network protocols, operating systems (Unix/Windows) and SAP products would be beneficial.

Nice To Have

• Desirable knowledge in Information Security, cryptography, performance tuning at OS level, computer programming and debugging.

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands‑on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future‑ready skills from a variety of virtual, in‑person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast‑paced environment. Open doors for future career opportunities within SAP and beyond.

Meet Your Team

We are the ABAP Team, part of the Technical Support – Data & Plattform. Our D&P ABAP Plattform Team support some technology topics that are the foundation for any SAP product to work, like memory management, user management, security and application consumption. Our team values learning and sharing knowledge. Together, we uplift and support one another, always speaking our truths with honesty, integrity and compliance. We foster an environment of collaboration, freely sharing knowledge and inquiring without hesitation, a place we also have fun. Our office serves as a hub for connections, where we forge strong bonds as a team. We approach our work with an insatiable curiosity, constantly seeking to expand our understanding assist and respect both our fellow teammates and valued customers.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456901 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: