Sr. Specialist Customer Acquisition

Concentrix; Curitiba; On-site; BRL 180,000 - 240,000; Full time

Job summary

A leading customer service provider in Brazil is seeking a Senior Specialist Customer Acquisition to drive new business. This role involves managing complex acquisition cycles, influencing senior decision-makers, and crafting tailored strategies for strategic accounts. The ideal candidate has a strong background in customer acquisition, advanced communication skills, and the ability to mentor others. This position offers an opportunity to leverage AI-driven insights while shaping the overall acquisition strategy.

Qualifications

• Proven success in high-value customer acquisition.
• Experience in account-based acquisition strategies.
• Strong track record in engaging senior-level prospects.
• Strong multitasking across several strategic accounts.
• Experience guiding and coaching junior team members.

Responsibilities

• Own acquisition efforts for high-potential accounts.
• Develop targeted account plans in partnership with sales leadership.
• Craft tailored proposals and presentations for prospects.
• Collaborate cross-functionally to align resources for strategic wins.
• Use AI-driven analytics and market intelligence to anticipate needs and signals.
• Track acquisition metrics and mentor Associates and Specialists on prospecting.
• Contribute to training sessions and playbook development.

Skills

Customer acquisition

Relationship building

Complex sales management

Influencing senior-level prospects

AI-driven insights

Mentoring

Tools

AI-powered prospecting tools

Market intelligence tools

Job description

Job Title

Sr. Specialist Customer Acquisition

Job Description

As a Senior Specialist Customer Acquisition Representative, you’ll be entrusted with building relationships and securing opportunities in our most strategic target markets. You’ll manage complex acquisition cycles, influence senior decision-makers, and craft account‑specific strategies that drive new business. You’ll be a trusted advisor to prospects, using deep industry knowledge, data insights, and AI‑powered prospecting tools to identify the right opportunities at the right time. In addition to your individual contribution, you’ll mentor other team members and help shape our overall acquisition strategy.

You Will

• Own acquisition efforts for high‑potential, strategic accounts from first contact to close or handoff.
• Develop and execute targeted account plans in partnership with sales leadership. Build trusted relationships with senior decision-makers and key stakeholders. Lead complex prospecting and qualification efforts, often involving multiple decision layers.
• Craft compelling proposals and presentations tailored to each prospect’s business priorities.
• Collaborate cross-functionally to align resources, expertise, and messaging for strategic wins.
• Use AI‑driven analytics and market intelligence to anticipate prospect needs and buying signals.
• Track and report acquisition metrics, providing insights to refine strategies. Mentor Associates and Specialists on advanced prospecting, messaging, and strategic targeting.
• Contribute to training sessions, process improvements, and playbook development.

You Have

• Demonstrated success in high-value customer acquisition or complex sales environments.
• Expertise in building and executing multi-touch, account-based acquisition strategies.
• Strong track record of engaging and influencing senior-level prospects. Proficiency in leveraging AI, analytics, and market intelligence to identify and prioritize high‑potential opportunities.
• Skilled in managing multiple strategic acquisition efforts simultaneously. Advanced communication and presentation skills for both virtual and in‑person settings.
• Ability to guide and coach less experienced acquisition team members.